How to send messages, photos, and packages
Phone calls and voicemail at Lancaster County Correctional run through Encartele, so setup and billing happen through the vendor. Video visits work the same way—schedule and manage them inside Encartele's platform. To get started, create an Encartele account, complete any identity verification steps, and add funds. You'll need a funded account before you can receive calls, use messaging features, or book video sessions. Keep in mind: communications through vendor systems are typically monitored or recorded. Service may also be suspended during lockdowns or for disciplinary reasons. Check Encartele's site for device requirements, costs, and technical setup details.
Search for a loved one and send messages and photos in minutes.
Lancaster County Correctional uses the Encartele system for resident telephone calls and voicemail.
Video visitation is arranged through Encartele, so you’ll schedule and join remote visits using the vendor’s platform. Typically, that means creating an account, completing any required identity verification, and adding funds before booking a paid session.
Communications through third-party vendor platforms are commonly monitored or recorded, and vendor systems may collect certain metadata. Since Lancaster County Correctional uses Encartele for calls and video visits, review Encartele’s privacy and recording policies before you use the service.
Send personal mail to: Lancaster County Department of Corrections, PO BOX 247, Phoenix, MD 21131. Include the inmate's full name and CFN on the envelope.
Yes, but only paperbacks shipped directly from the publisher or a national distribution center. Hardcover, leather-bound, or other non-paperback formats aren’t permitted.
It gets returned. Lancaster County's digital mail process requires the CFN—always include it to avoid delays.
Your first visit can feel stressful, but Lancaster County Jail's rules are straightforward once you know what to expect. This guide covers when to arrive, what ID to bring, how security works, and what to leave behind so nothing derails your visit.
Your first visit goes smoother when you pick the right time block, schedule it the day before, and show up ready for check-in and screening. Here's how to do it at Lancaster County Prison.
Want to send reading material to someone at Lancaster County Jail? Two things matter most: where it ships from and what it's made of. Follow these rules to keep your order from getting rejected.
