How to Send Money to Facility
Sending money to someone in a facility can be confusing because different systems handle different services. Here's what you can confirm right now, and what you should verify before paying anything.
The only confirmed details available come from the CDCR VisitMe login page. That page has a "CLAIM ACCOUNT" option for creating an account and a "Forgot your password?" link for recovering access. What's missing is just as important: there's no information here about how to send money, which vendor handles transfers, what fees apply, or how long deposits take to post.
Note: The evidence only shows VisitMe account creation and password recovery links. It doesn't describe how to add funds or send money, so verify the correct deposit method directly with the facility.
Steps to Follow
- ✓ Use the “CLAIM ACCOUNT” link on the VisitMe login page if you need to set up a new account.
- ✓ Use the “Forgot your password?” link on the VisitMe login page if you already have an account but cannot log in.
Once you can access your account, follow the facility's official instructions for deposits. Don't assume VisitMe is the money system. Don't assume a specific payment type (credit card, kiosk, money order), fee amount, or posting schedule unless you see it in the facility's current guidance.
Before you send funds, confirm the basics in writing or directly from facility staff. You need to know the exact deposit method(s) the facility accepts (online payments, lobby kiosk, phone payments, mailed money orders, or another process), the vendor name if a third-party company handles deposits, and the full fee schedule. Also confirm processing times (instant vs. next business day vs. longer), whether you need specific identifying details like the incarcerated person's full name and CDCR number, and whether deposits go to commissary, phone, or another type of account. The most reliable sources are the facility's official resources and any help/FAQ materials connected to the system they direct you to use. You can also call the facility to confirm what applies right now.
- Find the facility’s official deposit instructions. Look for the commissary or “send money” information published by the facility or CDCR.
- Check the system’s help pages. Once you know the correct vendor or portal, use its official FAQ/help to confirm fees, limits, and how deposits are applied.
- Call for confirmation if anything is unclear. Ask specifically which deposit method is accepted, what information must be included, and how long it typically takes for funds to post.
Reminder: The only confirmed VisitMe details here are the "CLAIM ACCOUNT" and "Forgot your password?" links on the login page. That doesn't confirm VisitMe is the system this facility uses for sending money. Verify the correct system before you pay.
Find an Inmate at Lancaster Prison, CA
Search for a loved one and send messages and photos in minutes.
