What You Need to Know About Phone Calls from Lansing Correctional Facility
Phone access at Lansing Correctional Facility works one way: your loved one can place collect or prepaid calls out, but you can't call them directly. Once you understand how approved numbers and prepaid accounts work, staying connected gets a lot simpler—and troubleshooting problems becomes much easier.
Residents at Lansing Correctional Facility can make outgoing calls - either collect or prepaid - but they can't receive incoming calls. That's frustrating if you're used to picking up the phone whenever you have news. The bottom line: you'll set things up so they can call you, not the other way around.
ICS Corrections, Inc. handles phone service for residents. To fund calls in advance, you can set up a prepaid account through ICSolutions - call 1-888-506-8407 or create an account online at no cost through the ICSolutions website. This is also where you'll start if you need to get your number ready to receive calls.
- ✓ Create an ICSolutions prepaid account (phone service provider: ICS Corrections, Inc.) by calling 1-888-506-8407 or setting it up online at no cost.
- ✓ If you want calls to a cell phone, make sure the prepaid account is established first - residents can’t call cell phones unless a prepaid account is set up.
- ✓ For account setup questions or help funding/activating service, contact ICSolutions customer service at 1-888-506-8407.
If your loved one says they added your number but calls still aren't coming through, verification is usually the holdup. Every new phone number on a resident's approved list has to be verified and activated before calls can go through. Expect a delay between when they submit your number and when your phone will actually ring.
Call timing can feel unpredictable, but Lansing does have general access windows. Residents can use coinless phones during yard periods throughout the day, and each living unit has designated evening hours for calls. Want to avoid missing a call? Keep your phone close during those windows.
Assume every conversation is monitored. Under KAR 44-2-102(c), phone calls - except attorney calls - may be recorded. If you need to share something sensitive, save it for a protected attorney call.
- ✓ Chain dialing
- ✓ Three-way calling
- ✓ Call forwarding
- ✓ Dialing extra digits
For everyday issues - billing questions, trouble funding your account, or problems getting your number activated - contact the phone provider first. ICSolutions customer service is available at 1-888-506-8407, and you can also manage your account online through the ICSolutions website at no cost.
Emergency messages: In a verifiable emergency (such as a serious illness or death in the family), you may call the facility. During business hours you’ll be forwarded to the resident counselor’s office to relay the message; after hours/weekends/holidays, verified emergencies will be passed on as soon as possible.
Trying to receive calls on a cell phone? Prepaid setup is essential - residents can't call cell phones without a prepaid account on file. Set one up by calling 1-888-506-8407, or create an account online through the ICSolutions website at no cost.
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