Penmate Inmate Support Guides
Phone & Messaging

Who to Call When You Need Help: ViaPath, ICS Solutions, or Lansing Staff?

Stuck on a tablet message, phone account, or visitation question? The fastest fix is calling the right place first. Here's who handles what at Lansing—and when to escalate.

• 2 min read • doc.ks.gov
Who to Call When You Need Help: ViaPath, ICS Solutions, or Lansing Staff?

Tablet messaging, photos, video messages, or anything tied to a GettingOut/ViaPath account? Start with ViaPath Support. Reach them through the GettingOut

Heads-up on deposits: ViaPath requires a $10.00 minimum deposit before you can send messages, photos, or video. There’s no fee when you add funds through ViaPath.

Already tried ViaPath Support and still stuck? KDOC can help. Call 785-746-7542 and leave a detailed message - a KDOC representative will call you back. You can also email KDOC_Facility_Management@ks.gov for electronic messaging or visitation issues.

Having trouble with resident phone calls - setting up or managing a prepaid calling account? Contact ICS Corrections, Inc. (ICSolutions). You can set up a prepaid account by calling 1-888-506-8407 or online through ICSolutions.

Got a Lansing-specific visitation question? Start with the visitation clerk at 913-727-3235.

Need to schedule an in-person visit? That goes through ICSolutions. All in-person visits must be booked using the ICSolutions online visitation scheduler, and scheduling closes 72 hours before visitation begins for that week. Don't wait until the last minute.

When vendor support can't fix the problem - especially for electronic messaging or visitation issues - contact KDOC facility management. Call 785-746-7542 and leave a detailed message for a callback, or email KDOC_Facility_Management@ks.gov.

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More from Lansing Corrections Facility, KS

How to Schedule Your First In-Person Visit at Lansing Correctional Facility (ICSolutions)

Scheduling your first in-person visit at Lansing is straightforward once you know the two big rules: you must be pre-approved, and you must have an appointment through the ICSolutions scheduler (or one set up by the visitation clerk). Here's how to do it without getting turned away at the door.

How to Send Messages, Photos, and 30‑Second Videos to Someone at Lansing Correctional Facility

Messaging someone at Lansing Correctional Facility goes through ViaPath's GettingOut system. Set up an account, add funds, and you can send electronic messages, photos, and 30-second video messages to their tablet.

Scheduling Your First In‑Person Visit at Lansing Correctional Facility: A Step‑by‑Step Guide

Your first in-person visit goes much smoother when you handle scheduling early. Lansing Correctional Facility only admits approved visitors with a scheduled appointment - so book through the ICSolutions scheduler (or call the Visitation Clerk if you can't use the website) and confirm you have a slot before you drive.