How to Set Up an AdvancePay Account for Larimer County Jail Calls: A Step-by-Step Guide
Prepaid phone calls are one of the fastest ways to stay connected with someone at Larimer County Jail. Here's how to set up an AdvancePay account, add funds, and handle common issues like blocked numbers and refunds.
AdvancePay is ConnectNetwork’s prepaid calling service for family and friends. You put money on an account tied to your phone number, and the person in jail can use that balance to call you. Think of it like prepaying for collect calls: you fund the number, they call, and the cost of each completed call comes out of your balance.
Larimer County Jail uses ViaPath Technologies (formerly GTL) for inmate communication. The county points families to the GettingOut website to create an account and get started.
Create Account
- ✓ Create and manage your AdvancePay account online at connectnetwork.com
- ✓ Use the ConnectNetwork mobile app (Android or iOS)
- ✓ Set up an account and/or make deposits through the automated phone system (where available)
Your AdvancePay account goes live as soon as you add funds. From there, you can accept or decline incoming calls, and the cost of each completed call gets deducted from your balance immediately.
Funding Options
- ✓ Add money online through your ConnectNetwork account
- ✓ Add money in the ConnectNetwork mobile app
- ✓ Make deposits by phone (including the automated phone system, where available)
- ✓ Check your ConnectNetwork account for Larimer County’s published calling rates, fees, and any minimum deposit amounts (these are set by the facility)
- Call AdvancePay customer service - Dial 877-650-4249.
- Ask to unblock the number - The person the phone number is listed to must speak with a customer service representative to unblock it.
AdvancePay links to one specific phone number - only that number can receive calls funded by the account. This gives you control: you decide whether to accept each call, and you manage spending by choosing how much to keep in your balance.
Watch out for inactivity rules if you stop using the account. AdvancePay Friends & Family accounts may become inactive and subject to forfeiture after 180 consecutive days without activity (the clock resets whenever you use it). For inactivity-related refunds, call customer service at 866-516-0115.
Refund policies and fees depend on the facility and vendor, so details can vary. Check inside your ConnectNetwork account to see the rates and fees that apply to Larimer County.
Help Contacts
- ✓ Manage your account: ConnectNetwork website or ConnectNetwork mobile app
- ✓ Unblock a blocked number: 877-650-4249
- ✓ Refunds / inactivity questions (including 180-day inactivity forfeiture): 866-516-0115
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