Why Your Larimer County Jail Video Visit Didn't Happen: Court Dates, Worker Schedules, Staff Discretion, and What to Do

Court conflicts are the most common reason video visits don't happen. Larimer's policy is clear: visits that conflict with an inmate's court appearance are not honored. Court-related movement takes priority over everything else. Even with a confirmed time slot, your visit can be skipped or canceled if your loved one has to be in court.

Work schedules create similar problems. If your loved one has an inmate worker role, their assigned work time can override a scheduled video visit. Larimer's rules state that visits conflicting with an inmate worker's work schedule are not honored - so the facility may simply not run the visit during that overlap.

Beyond specific conflicts, Larimer's policy gives staff broad control. They can deny, change, or cancel a visit at any time at their discretion. A scheduled visit isn't a guarantee. Staff manage court appearances and worker schedules in real time, and your visit may get bumped without warning.

1. Expect a denial - Staff may deny a visit at any time at their discretion, including when the visit conflicts with an inmate’s court appearance or an inmate worker’s work schedule.
2. Be ready for a change - Staff can change a visit time, and schedule conflicts (court or work) are common reasons a reserved time may not be kept.
3. Plan for a cancellation - Staff can cancel a visit at any time at their discretion, and Larimer’s rules say visits that conflict with court or an inmate worker schedule are not honored.

Here's something that catches people off guard: at Larimer County Detention Center, visitation requests must be initiated by the inmate. You can be logged in and ready, but there's no way to force a visit from your end. The visit only exists because your loved one requested it - and the facility still has to be able to honor it at that time.

• ✓ You can’t initiate the request yourself; visitation requests must be initiated by the inmates.
• ✓ If a visit needs to be rebooked, you’ll be relying on your loved one to initiate a new request.
• ✓ Even with a scheduled time, staff can deny, change, or cancel a visit at any time at their discretion.
• ✓ If the scheduled time conflicts with an inmate’s court appearance, the visit is not honored.
• ✓ If the scheduled time conflicts with an inmate worker’s work schedule, the visit is not honored.

If your visit didn't happen, the best move is simple: when you can reach your loved one, ask them to initiate another visitation request. Since they have to start the process, getting on the same page about timing helps avoid repeat conflicts.

1. Ask the inmate to initiate a new visit request - At Larimer, visitation requests must be initiated by the inmates, so rebooking starts there.
2. Contact the video visitation vendor about billing - Larimer directs visitors to contact the video visitation vendor for refunds or refund-related problems.

When you rebook, keep Larimer's rules in mind. Staff can deny, change, or cancel a visit at any time at their discretion. Visits conflicting with court appearances or inmate worker schedules are not honored. The same conflicts that blocked your first attempt can block the next one if the timing overlaps again.