How to send messages, photos, and packages
Larimer County Detention Center uses ViaPath Technologies (formerly GTL) for inmate communication. Head to gettingout.com for communication tools and account access. Phone calls go through ConnectNetwork's AdvancePay prepaid service. One key rule: only the phone number registered to your AdvancePay account can receive calls funded by that account. You control whether to accept or reject calls, and charges deduct immediately. If the inmate is released or you close the account, refunds are available. AdvancePay offers AutoReload and low-balance notifications, and facility-set call rates appear inside your ConnectNetwork/AdvancePay account. Customer service details—including phone numbers and mailing address—are listed in the AdvancePay materials. Note that Friends and Family AdvancePay accounts become inactive and may be forfeited after 180 consecutive days without activity.
Search for a loved one and send messages and photos in minutes.
Larimer County Jail uses an off-site PO Box because all personal mail goes through a digital scanning process. Your letters, pictures, and drawings get scanned and delivered to the inmate's tablet — they won't receive the physical originals.
Sending mail to someone at Larimer County Jail works a bit differently than you might expect. Personal mail gets scanned and delivered digitally, and you'll need to address the envelope a specific way—including the "BN#" booking number—or it won't reach the right person.
For AdvancePay/ConnectNetwork help, call Customer Service at 877-650-4249 or the automated system at 800-483-8314. For refund assistance, call 866-516-0115 or manage your account at connectnetwork.com. You can also mail requests to AdvancePay Service Dept., PO Box 911722, Denver, CO 80291-1722.
No. Only the phone number associated with an AdvancePay account can be called using that account’s funds. The AdvancePay account holder controls which calls are accepted and who can be reached.
AdvancePay charges are deducted immediately, and refunds are available if the inmate is released or the account is no longer needed. You can use AutoReload and low-balance notifications to keep funds available. For refund help, ConnectNetwork lists 866-516-0115.
Send personal mail to the facility’s P.O. Box in Phoenix, MD for processing. Larimer County scans incoming personal mail and delivers a digital copy to the inmate’s tablet.
Write the inmate's full name on the envelope and include "BN#" followed by their booking number on the address line. This booking-number format helps the facility route mail to the correct person.
No. Attorney-client privileged mail is exempt from routine digital scanning and should be sent directly to the facility’s physical Fort Collins address to preserve privilege.
Prepaid phone calls are one of the fastest ways to stay connected with someone at Larimer County Jail. Here's how to set up an AdvancePay account, add funds, and handle common issues like blocked numbers and refunds.
Larimer County Jail uses ViaPath Technologies (formerly GTL) for inmate communications. A GettingOut account lets you manage digital mail, messaging, phone calls, and video visits—all from one place.
Video visits are straightforward once you know the basics: who starts the call, what tech you need, and where to set up your account. Here's how off-site video visits work at Larimer County Jail—and what to have ready before your loved one reaches out.
