How to Set Up Video Visits at Lauderdale County Detention Center (step-by-step)
Video visits are one of the fastest ways to connect with someone at Lauderdale County Detention Center once you're set up. Here's a simple walkthrough to get your account created, funded, and ready to go.
Lauderdale County Detention Center offers non-contact video visitation through inmate-issued tablets, powered by ViaPath Communications. Your visits run through ViaPath's system (ConnectNetwork/GettingOut), so you'll need to create an account there to schedule visits and connect with your device.
Video visits cost $0.25 per minute at Lauderdale County Detention Center. You can estimate your total cost based on how long you plan to talk.
- Go to ConnectNetwork on the web - Open web.connectnetwork.com on your computer, smartphone, or tablet.
- Start registration - Click “CREATE ACCOUNT” and follow the step-by-step prompts to enter your details.
- Plan to use this same login for visits - Once your account is set up, you’ll use it to schedule and conduct video visits from your computer, smartphone, or tablet.
- Know what makes you eligible to video visit - To use video visitation through GettingOut, you must register and fund your Video Visit account with ConnectNetwork.
Once your account is set up, add funds so you can schedule and complete video visits. Lauderdale County Detention Center charges $0.25 per minute, and visit costs come out of what you've deposited through ConnectNetwork/AdvancePay. One thing that catches people off guard: funds in a visitor-created ConnectNetwork account are tied to that specific visitor. The incarcerated person can only use those funds to call or video visit you - not anyone else. If multiple family members want to video visit, each person needs their own funded account.
- Log in to your ConnectNetwork account - Use the account you created at web.connectnetwork.com.
- Fund the account if you haven’t already - A funded Video Visit account is required to video visit through GettingOut.
- Schedule your video visit - Follow the scheduling flow in the platform after you’re logged in.
- Complete verification if prompted - To become “Telmate Verified,” you can make a deposit, schedule a visit, or download and complete the Telmate Verified form.
- Test your device before the visit starts - Do a quick check of your camera, microphone, and speakers on the same computer/phone/tablet you plan to use so you’re not troubleshooting once the clock is running.
Don't let your account sit unused for too long. After 180 consecutive days of inactivity, accounts are subject to forfeiture (unless local law or contract terms specify otherwise). Any account activity resets the clock.
Refund help: If your ConnectNetwork/AdvancePay account becomes inactive and you need a refund, call ConnectNetwork customer service at 877-650-4249.
Troubleshooting Support
- ✓ GettingOut Customer Care: 1-866-516-0115
- ✓ ConnectNetwork/AdvancePay customer service (refunds/inactive accounts): 877-650-4249
- ✓ Lauderdale County Sheriff’s Office (main): 256-760-5757
- ✓ Lauderdale County Sheriff’s Office (fax): 256-760-5765
To recap: create your account at web.connectnetwork.com, add funds, then schedule your visit. At $0.25 per minute, test your device and complete any verification steps beforehand so your visit starts without a hitch.
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