What Happens to Your ConnectNetwork AdvancePay Account After 180 Days of Inactivity

Let your ConnectNetwork AdvancePay account sit unused for 180 consecutive days, and you risk losing your balance. This policy took effect Dec 28, 2022. If your account has already gone inactive and you want your money back, call ViaPath customer service at 877-650-4249 to request a refund.

ViaPath's policy is clear: as of Dec 28, 2022, any AdvancePay account becomes inactive and subject to forfeiture after 180 consecutive days without use. The word "consecutive" matters here. Use your account even once during that window, and the clock resets to zero.

Protecting your balance is simple: use the account before 180 days pass. Even a single transaction resets the inactivity clock. Want an extra safety net? Provide your contact information and opt in to reminder alerts. ViaPath will send a text or email at least 30 days before your account is set to expire.

• ✓ Provide your current contact information to ViaPath
• ✓ Opt in to receiving text and/or email reminder alerts (sent no later than 30 days before the scheduled expiration)
• ✓ Use your AdvancePay account within the 180-day window so the inactivity period resets

Think your account has already gone inactive? Start with a refund request. ViaPath says you can get your remaining balance back by calling customer service at 877-650-4249. That's the direct line to find out what happened to your funds and get them returned.

1. Call ViaPath customer service at 877-650-4249 - ask to request a refund for an inactive AdvancePay account.
2. Check whether you opted in to reminders - if you provided contact info and opted in, reminders are sent by text and/or email no later than 30 days before the scheduled expiration.
3. Write down the details of the call - note the date/time, who you spoke with, and any reference number you’re given.
4. Ask how to prevent this going forward - confirm what counts as “use” so you can reset the inactivity period before it reaches 180 consecutive days again.