How to send messages, photos, and packages
Phone calls and video visits at Lauderdale County Jail go through ViaPath (ConnectNetwork) at $0.25 per minute. To receive calls or schedule visits, create and fund a ConnectNetwork AdvancePay account at https://web.connectnetwork.com—follow the CREATE ACCOUNT instructions. Keep an eye on your balance: AdvancePay accounts go inactive after 180 consecutive days without use. If your account becomes inactive, call ViaPath customer service at 877-650-4249 to request a refund. You can also opt in to receive reminders about upcoming expirations. For texting and photo sharing, the jail uses GettingOut. Inmates can only message specific registered GettingOut contacts. Deposits and related payments go through TouchPay/GTL Financial Services. GettingOut services are intended for users 18 and older.
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Create and fund a ConnectNetwork AdvancePay account at https://web.connectnetwork.com—follow the CREATE ACCOUNT instructions. Inmates use their personal funds to initiate calls or video visits with approved contacts. If you run into setup issues, follow the vendor's account instructions or contact their support.
Calls and video visits through ViaPath/ConnectNetwork are billed at $0.25 per minute. Check your vendor account for transaction details and any additional fees.
AdvancePay accounts go inactive and are subject to forfeiture after 180 consecutive days without activity. To request a refund for an inactive account, call ViaPath customer service at 877-650-4249. If you opt in to reminders, ViaPath will text or email you at least 30 days before expiration.
Mail money orders to Lauderdale County Detention Center at 563 South Seminary Street, Florence, AL 35630. Put the inmate’s full name on the money order memo line so the funds are credited correctly.
Address each letter or package with the inmate’s full legal name and any required booking number or ID. Include your full return address on every item.
Yes. Staff open and inspect non-legal mail for contraband and security issues, and mail may be scanned and delivered electronically through a third-party system.
Putting money on an inmate's books shouldn't be confusing. Here are four ways to make deposits at Lauderdale County Detention Center—and the details that keep things from getting delayed.
GettingOut is one of the messaging options available for reaching someone at Lauderdale County. To get started, create an account at GettingOut.com, then select the facility and the person you want to contact.
Need to see someone at Lauderdale County Detention Center because of an emergency? You'll have to request special approval first. Here's how to get started and what to expect.
