How to Add Money for Phone Calls at Laurens County Detention Center
Want to help someone at Laurens County Detention Center make phone calls? The jail uses Correct Solutions Group (CSG) and CSGPay for deposits. Here's how to get started and what to do if something goes wrong.
Laurens County Detention Center uses Correct Solutions Group (CSG) for inmate phone calls. To add money so the person you know can call you, the jail directs families to deposit through CSG and CSGPay.
Quick contact: Reach the Laurens County Sheriff's Office at 478-272-1522. For deposit or transaction problems, though, you'll usually be directed back to the vendor that processed your payment.
Start with the vendor the jail lists: Correct Solutions Group (CSG) and CSGPay. This is the channel Laurens County Detention Center officially points to for phone deposits, so it's also your best source for current deposit options and account setup requirements.
If a payment goes wrong, CSGPay's guidance is straightforward about who can help. They instruct customers to contact the money transmitter that processed the transaction directly. The Division of Banking doesn't have access to your transaction information, so they can't assist with individual payment issues.
- ✓ Contact the money transmitter that processed your transaction for assistance (this is the first stop for most CSG/CSGPay payment problems).
- ✓ If you are a Colorado resident and need to file a complaint about the money transmitter, submit it in writing using the Colorado Division of Banking’s complaint form, and include any supporting documentation.
- ✓ Colorado Division of Banking contact details (as listed in the vendor notice): Colorado Division of Banking, 1560 Broadway, Suite 975, Denver, CO 80202; email: DORA_BankingWebsite@state.co.us.
Tip: Follow the vendor's support instructions first. Their guidance makes clear that the Division of Banking doesn't have transaction-level details.
- Contact the money transmitter that processed the transaction If you have a question or problem with the money you sent through CSG/CSGPay, start with the company that processed your payment for troubleshooting and account-level help.
- File a written complaint (Colorado residents only) If you are a Colorado resident and your issue is a complaint about the money transmitter, CSGPay’s posted guidance says complaints must be submitted in writing using the Colorado Division of Banking’s complaint form, and sent with supporting documentation by mail or email.
Note: The jail typically sends deposit and transaction questions back to the vendor. For general Detention Center questions not related to a specific payment, call 478-272-1522.
The main takeaway: CSG (CSGPay) is the deposit pathway the jail lists for phone calls. If you need to add funds or track a payment, you'll get the fastest answers by working directly with the vendor that processed your transaction.
- ✓ Use the vendor the jail lists (Correct Solutions Group, CSG/CSGPay) for phone-deposit activity.
- ✓ Keep the Laurens County Sheriff’s Office number handy for general questions: 478-272-1522.
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