Setting Up Video Visits at Lee County Jail: A First-Timer's Guide

Lee County Jail offers video visits through NCIC-Inmate Communications. If you're scheduling your first one, start by creating a video-visitation account with NCIC. That's the provider the Lee County Sheriff's Office uses for electronic services at the jail.

The jail's instructions are straightforward: create an account with NCIC. Before you start, have your loved one's identifying details handy so you can match them correctly in the system and avoid delays.

• ✓ Inmate’s full name (as booked)
• ✓ Booking number (if you have it)
• ✓ Booking date or other booking details (if available)

The jail's published information points you to the right vendor (NCIC), but it doesn't cover the details families usually care about most: exact fees, how remote video visits are priced, or what scheduling windows look like. Before you pay for anything or lock in a visit, confirm current pricing and scheduling rules directly through NCIC. That's where the service is actually managed.

1. Create your account with NCIC: Use NCIC-Inmate Communications for Lee County Jail remote video visitation.
2. Review the current costs and scheduling rules inside NCIC: Look for pricing, required setup steps, and what appointment times are available.
3. Call NCIC Customer Service if anything is unclear: Family and friends can call (800) 483-8314, Monday through Friday, 8:00 a.m. to 9:00 p.m., including for purchase questions like buying phone minutes.

For purchase-related issues, NCIC is the right place to start. Family and friends can call NCIC Customer Service at (800) 483-8314, Monday through Friday, 8:00 a.m. to 9:00 p.m., to buy phone minutes. Inmates can also purchase phone cards from commissary.

For jail-related questions that aren't about NCIC purchases, use the Lee County Jail Division contacts. You can email Jail Admin Josh Ramirez at jramirez@co.lee.tx.us, email Lt. Hentschel at hentschel@co.lee.tx.us, or call (979) 542-2800.