Florida
Florida has county jails, state prisons, and federal or immigration detention facilities. The rules vary widely from one place to the next. Use the steps below to confirm you have the right facility, the right vendor, and the right address before you send money, mail, or show up for a visit.
Facility Info
Start by confirming where your loved one is housed, then match your next step (calling, mail, money, or visits) to that exact facility. Contact details are...
Read guidePhone & Messaging
For phone calls in the Florida Department of Corrections system, one common setup is a prepaid calling account you fund for your own phone number....
Read guideSending Money
The safest way to send money is to follow the deposit form for the exact system your loved one is in, and complete it fully before you send anything....
Read guideMail & Photos
Mail rules in Florida vary a lot depending on where someone is housed. The first question is always: does this facility accept personal mail directly, or...
Read guideVisitation
In Florida Department of Corrections facilities, you generally apply first and wait for approval before traveling to the institution. Florida's visitation...
Read guideWhen things go wrong: reporting, grievances, and who to call
If you have information about the whereabouts of an offender (an absconder), Florida DOC lists the Bureau of Probation and Parole Absconder Unit at (850)...
Read guideFind an Inmate
Search for a loved one and send messages and photos in minutes.
Common Questions
Q
Can I mail photos or packages directly to an inmate?
It depends on the facility and the mail type they allow. The Federal Bureau of Prisons says inmates are not allowed to receive packages from home without prior written approval, with limited exceptions like release clothing and authorized medical devices. Some Florida jails can be even stricter, for example Taylor County Jail says legal mail is the only mail accepted into the jail.
Q
How do I apply to visit someone in a Florida facility?
Complete the visitation application form, then submit it by email or U.S. Mail to the institution where you are requesting to visit. Florida’s form says people 12 and older who want to visit must complete it. Do not show up to visit until your loved one tells you the application has been approved.
Q
Do I need to be on an approved visitors list to send money?
For at least one Florida money order deposit process, yes. The JPay money order deposit form states you must be on your loved one’s Approved Visitors List in order to send him or her money.
Q
Where should I mail a money order for a JPay deposit?
Mail it to JPay, PO Box 260010, Hollywood, FL 33026. The deposit instructions also say to make the money order payable to JPay.