If You Sent Money to CenturyLink for Inmate Calls at Leon County Jail — How to Request a Refund
If you added money to a CenturyLink phone account for someone at Leon County Jail, you can request that unused balance back. The jail switched phone carriers in 2020, and there's a refund process in place—you just need to send the right details to avoid delays.
Leon County Sheriff's Office dropped CenturyLink as the detention facility phone carrier on May 19, 2020. If you sent funds for inmate calls through CenturyLink before that date, you can request a refund by following the county's process.
Required Info
- ✓ Inmate’s name
- ✓ Inmate I.D. number
- ✓ Your residential address
- ✓ A daytime phone number
Timing matters. Refund requests must be received within 30 days for records retention purposes. If you're mailing a written request, factor in delivery time so it arrives before that window closes.
- Call 888-506-8407 - This is the fastest option for many people.
- Ask for a refund to the credit or debit card on file - When the refund goes back to the card on file, it’s available the same day you request it.
- Wait for processing - Same-day refunds are typically processed within about 15 minutes.
If you need to submit a written request, mail it to: CenturyLink/ICSolutions Debit Refund Request, 2200 Danbury Street, San Antonio, TX 78217.
How fast you get your money back depends on how you submit. Call 888-506-8407 and request a refund to the credit or debit card on file, and it's typically processed within about 15 minutes - same day. Written requests take longer. Allow up to eight weeks.
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