Penmate Inmate Support Guides
Phone & Messaging

How to Set Up a Prepaid NCIC Phone Account for Calls from Lewis and Clark County Jail

If your loved one is at Lewis and Clark County Jail, calls go through NCIC Inmate Communications. Setting up a prepaid account ahead of time makes it easier to accept calls and keep your balance funded.

• 2 min read Verified from official sources

Lewis and Clark County Jail uses NCIC Inmate Communications for prepaid calling. NCIC also handles video visits and messaging for the facility. To get started, create a prepaid account through NCIC's official online account portal.

Having trouble creating your account, logging in, or getting funds applied? NCIC's call center can help. Reach them at 1-800-943-2189.

Calls from the jail are billed by the minute, both local and long-distance, with no connection fees. International calls are also billed per minute.

Call restrictions: Three-way calls are prohibited. Inmates cannot receive incoming calls, though voicemail messages can be sent to approved inmates.

  1. Go to NCIC’s prepaid account site - Use the official NCIC online account portal for prepaid accounts connected to Lewis and Clark County Jail.
  2. Create your prepaid account - Enter your information and finish the sign-up process.
  3. Sign in and confirm you can access your account - Once you can log in successfully, you are ready to add funds and use the account for calls.
  1. Add money to your prepaid balance - Funding your account is what allows call charges to be covered as your loved one calls.
  2. Time it around booking - Each inmate is given access to the telephone after the booking process is completed, so calls typically cannot start until booking is done.
  3. Call NCIC if anything does not work - For help with your account or funding issues, contact the NCIC call center at 1-800-943-2189.

Troubleshooting-and-faq

  • ✓ Check your current prepaid balance. Calls are billed per minute (with no connection fees), so balances can drop faster than you expect.
  • ✓ Confirm your payment went through and that funds were applied to the correct NCIC prepaid account.
  • ✓ If money is missing or your balance is not updating, call NCIC account support at 1-800-943-2189.

Quick clarification: Inmates cannot receive incoming calls, but voicemail messages can be sent to approved inmates. Phone access is granted after booking is complete.

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