How to Contact an Inmate at Livesay Corrections Facility, SC (SC)

To request a virtual visit at Livesay Corrections Facility, you need to be on the inmate's approved visitation list and have your own visitor account at scdoc.gtlvisitme.com/app. Even if multiple people plan to visit together, each person needs a separate account. The name on your account must match the approved visitation list exactly. Use your legal name if that's what the list shows. A nickname or different spelling can block you from visiting. Virtual visitation costs a flat $10 for up to 50 minutes. You're charged when the visit begins, and there's no partial refund if either side ends early.

ConnectNetwork.com (GTL) handles several other ways to stay connected. Through the site, you can create and fund an AdvancePay prepaid telephone account, deposit money to an inmate trust account, fund an inmate phone PIN/debit account, and send or receive electronic messages. If you'd rather mail funds instead of paying online, money orders for SCDC trust account deposits have specific rules. The money order must be payable to "GTL Financial Services," it must include the required deposit form, and each money order is capped at $300.

Steps to Follow

• ✓ Create your visitor account at scdoc.gtlvisitme.com/app
• ✓ If more than one person wants to visit, make a separate account for each visitor
• ✓ Enter your name exactly as it appears on the inmate’s approved visitation list

• ✓ Be in place in front of your device 15 minutes before the visit start time
• ✓ Plan for the flat $10 fee for up to a 50-minute virtual visit
• ✓ Remember you are charged when the visit begins, and there is no partial refund if the visit ends early

• ✓ For visitation list or name changes: email VirtualVisitation@doc.sc.gov, or call (803) 896-1838 and press #1
• ✓ For technical trouble with virtual visitation: call GTL Visitor Support at 1-855-208-7349
• ✓ Use ConnectNetwork.com (GTL) to set up and fund AdvancePay prepaid phone service, make trust deposits, fund a phone PIN/debit account, and send/receive electronic messages
• ✓ If mailing a money order for a trust deposit: make it payable to “GTL Financial Services,” include the required deposit form, and keep each money order at $300 or less

If your visit request keeps getting stuck, start with the basics. You need an account at scdoc.gtlvisitme.com/app, and your account name has to match the approved visitation list exactly. For list updates or name changes, email VirtualVisitation@doc.sc.gov or call (803) 896-1838 and press #1.

Before paying for a session, confirm the current virtual visitation fee and policies. Right now, the published cost is a flat $10 for up to 50 minutes, charged when the visit begins, with no partial refund if it ends early. If you're setting up phone or messaging through ConnectNetwork.com (GTL), check what services are available and any related costs when you sign up.

Planning to mail a money order? Verify the current mailing instructions before sending anything. Money orders must be payable to "GTL Financial Services," the required deposit form must be included, and each money order is limited to $300.