How to Schedule Your First Video Visit at Livingston County Jail
Setting up your first video visit at Livingston County Jail is straightforward once you understand the system. Follow the steps below to get registered, book a time, and avoid last-minute cancellations.
At Livingston County Jail, every visit is a video visit - whether you're connecting remotely from home or using the on-site kiosk. All visits are monitored and recorded, so keep your conversation appropriate. The good news? You don't have to navigate traditional in-person contact visits. Everything runs through the jail's video visitation system.
- Choose how you’ll register - Create/log in to your account through the ICSolutions website, or register using the kiosk in the jail lobby.
- Re-register if you used VizVox before - If your past visits were set up through VizVox and you don’t already have an ICSolutions account, you’ll need to create a new registration with ICSolutions before you can schedule.
Need help with your account? For account activation or visit support, contact ICSolutions at (888) 506-8407 or customer@icsolutions.com, or use their website.
System Requirements
- ✓ A computer with a webcam (required for remote video visitation from home)
- ✓ A setup that meets the minimum system requirements for remote visitation
- ✓ Funds available on your ICSolutions account (you must have funds on the account to schedule a remote visit)
Scheduling is time-sensitive here. Visits are first-come, first-served, and you must book at least 24 hours ahead - no same-day appointments. If you want a specific day or time, grab an opening as soon as one becomes available.
Each video visit lasts 20 minutes. Think ahead about what you want to cover, and log in a few minutes early. Keep the weekly limits in mind too: inmates can have four video visits per week total, but only one on-site visit. Coordinating with other family members? Talk through who's booking which slot so you don't accidentally max out the week's visits.
Timing matters: Arrive (or be ready) 15 minutes before your appointment to check in. If you’re more than 5 minutes late after the scheduled start time, the visit will be cancelled.
A standard remote video visit costs $5. There's a promotion running right now: until further notice, the first off-site visit each week per inmate is free. After that, additional weekly visits are $5 each (down from the usual $10).
On Site Rules
- ✓ On-site visitation hours: Monday–Friday, 8:00 a.m.–4:45 p.m.
- ✓ Off-site visitation hours: Monday–Sunday, 8:00 a.m.–9:30 p.m. (excluding mealtimes and counts)
- ✓ Adult visitors (17 or older) must be registered and scheduled for a visit
- ✓ Bring a valid government-issued photo ID for check-in (for example, a driver’s license, state ID, or military ID)
- ✓ Only three visitors are allowed on-site per visit
Running into problems? Account activation issues, login trouble, or a visit that won't connect - start with ICSolutions support. Reach them at (888) 506-8407, customer@icsolutions.com, or through the ICSolutions website. If you prefer to handle things in person, the lobby kiosk lets you register and book visits on-site.
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