Sending Money and Packages to Someone at Lois M. De Berry: Approved Vendors & Rules

At Lois M. De Berry (TDOC), trust-fund deposits go through two approved third-party vendors: JPay and ConnectNetwork (ViaPath). TDOC publishes contact details for both, so you can verify you're using the correct company and process before sending any money.

Prefer to skip the computer? TDOC's approved vendors accept money orders by mail. Send it to the vendor's P.O. Box - not directly to the facility - and you're set. This works well if you'd rather not use a card online or over the phone.

The fastest option for most families is depositing funds online with a credit or debit card through the vendor's secure website. You can handle everything from home, and the site walks you through entering the person's information correctly.

Running into trouble online? Both approved vendors accept credit and debit card payments over a toll-free phone line. It's a solid backup when you need help finishing the transaction.

If you'd rather use your phone, both vendors have mobile apps that accept credit and debit card payments. No computer needed.

You can also pay in person at select retail locations that partner with the vendor. Availability varies, so confirm the nearest location and process before you make the trip.

After you deposit through JPay or ConnectNetwork/ViaPath, the money goes into TDOC's centralized inmate trust fund account. This is the system TDOC uses to hold and manage inmate funds.

Package limits depend on custody level. Maximum or close custody? Only one package every six months. Plan your order carefully.

Medium or minimum custody allows one package every three months. Still not frequent - double-check the timing before you buy.

Practical Next Steps Vendor Links

• ✓ Use TDOC’s published materials to confirm the approved vendor names and their contact information before you send money.
• ✓ Use the vendor’s secure website if you want to pay by credit/debit card and review any requirements shown during checkout.
• ✓ If you’re paying by mail, follow the vendor’s instructions for sending a money order to the vendor’s P.O. Box (not to the facility).
• ✓ If needed, confirm which payment channels you can use for your situation: online, money order by mail, or by the vendor’s toll-free phone line.