How to deposit funds, commissary, and payment options
You can typically add money to an incarcerated person's account through in-person kiosks, third-party online portals or mobile apps, automated phone systems, and certain approved mail/trustee options—what Lois M. De Berry Facility accepts depends on the facility's rules and vendors. Commissary or trust account funds cover purchases inside, while phone and video credits usually go through separate vendor accounts. Most electronic deposits run through third-party processors, and any convenience or processing fees show up during checkout (they're not set by the facility). Before paying, confirm you're selecting the right person using their full name plus a facility identifier like an ID/jacket number or birthdate. Posting times range from immediate to one or two business days, so keep your receipt and follow up if funds don't appear.
Search for a loved one and send messages and photos in minutes.
At Lois M. De Berry (TDOC), trust-fund deposits go through two approved third-party vendors: JPay and ConnectNetwork (ViaPath). TDOC publishes contact details for both, so you can verify you're using the correct company and process before sending any money.
Common options include kiosks, third-party online portals or mobile apps, automated phone systems, and approved mail/trustee payment channels—availability varies by facility. Double-check the inmate's ID/jacket number (or other identifier) and confirm you're using the right vendor before sending funds.
Some deposits post immediately, but others can take one to two business days to show up. Keep your receipt, and contact the facility if the funds don’t appear in the expected timeframe.
In Tennessee, TDOC phone service uses ConnectNetwork (GTL), and the per-minute rate is 7.5 cents effective July 1, 2024.
Waiting on visitation approval is stressful, especially when you're trying to plan travel and time off work. Here's what the rules say about how long CR-2152 approvals typically take at Lois M. DeBerry, when temporary visits are allowed, and when you'll need to renew.
The CR-2152 is Tennessee's visitor application form for Lois M. DeBerry. Fill it out completely, attach the right photo, and return it correctly — that's how you avoid the most common reasons applications get delayed or rejected.
Trying to reach someone at Lois M. DeBerry Facility? Your main options are receiving outbound phone calls from the inmate and visiting in person once you're approved.
