Recognize Lovelock Correctional Center Calls (775-979-8494) and What to Do If Your Number Is Blocked

Calls associated with Lovelock Correctional Center may show the caller ID number listed by NDOC: 775-979-8494. If you see that number on your phone, it’s a strong sign the call is connected to Lovelock’s phone system.

Sometimes the issue isn't on your end - it's a restriction on the incarcerated person's phone access. NDOC can limit call length, restrict calling hours, cap the number of calls or total monthly minutes, and monitor or record calls (including voice validation requirements). Certain types of numbers or specific numbers can also be blocked outright, and phone privileges can be suspended temporarily or permanently. These restrictions vary by facility, so the best way to find out what's going on is to contact Lovelock directly and ask.

Calls can also stop because the receiving number was blocked from accepting inmate calls. Here's the key detail: only the subscriber - the person whose name is on the phone account - can remove the block. If you're on a spouse's plan, a family plan under someone else's name, or using a work phone, you'll need that subscriber to handle the unblocking.

If your number is blocked, only the telephone subscriber can unblock it. The subscriber needs to call 800-483-8314 to request the unblock.

Setting up call access from scratch? Or suspect billing might be the issue? Friends and family can create and fund a prepaid AdvancePay (ConnectNetwork) account. You can set one up through the automated phone system at 1-800-483-8314, call 1-877-650-4249 to speak with customer care, or visit the ConnectNetwork website.

Avoid Disconnections

• ✓ Don’t attempt a 3-way call
• ✓ Don’t try to transfer the call
• ✓ Don’t put the incarcerated person on hold
• ✓ Don’t use or answer call waiting
• ✓ Don’t press numbers on the touch-tone keypad during the call

Those everyday phone habits can look like prohibited call activity to the prison phone system. ViaPath/ConnectNetwork specifically warns they can trigger disconnections. Since NDOC enforcement varies by facility, keep calls simple and uninterrupted. This helps you avoid accidental drops that feel like a block - even when your number is perfectly fine.

1. Call ViaPath/ConnectNetwork to check the status - Have the subscriber for the phone line call 800-483-8314 to confirm whether the number is blocked and to request an unblock (only the subscriber can do this).

1. Contact the facility to verify restrictions - If ViaPath confirms your number isn’t blocked (or the unblock is complete) but calls still aren’t coming through, contact the facility where the person is housed to ask whether NDOC/facility restrictions on calling hours, minutes, approved numbers, or phone privileges are affecting calls.