How to Set Up an AdvancePay Account for Calls from Lovelock Correctional Center
Calls from Lovelock Correctional Center go through ViaPath Technologies (also called ConnectNetwork/AdvancePay), the phone provider for the Nevada Department of Corrections. Setting up an AdvancePay prepaid account is the easiest way to accept calls reliably - especially if you're using a cell phone or have had trouble with collect calls before.
Screening unknown numbers? Watch for 775-979-8494 - that's Lovelock Correctional Center's caller ID according to NDOC. Save it to your contacts so you don't accidentally send an important call to voicemail.
Choose How Create
- ✓ Call ConnectNetwork to set up an AdvancePay account through the automated system: 1-800-483-8314
- ✓ Call ConnectNetwork to speak with a ViaPath Customer Care representative: 1-877-650-4249
- ✓ Create and fund your account online at connectnetwork.com
- ✓ Use the ConnectNetwork mobile app (Android or iOS)
- ✓ Make a deposit at a ViaPath installed kiosk (where available)
- ✓ Make a deposit at Western Union
- ✓ Mail a check or money order (payable to ViaPath AdvancePay) to: AdvancePay Service Dept., PO Box 911722, Denver, CO 80291-1722
Quick access: To get started fast, use the automated line at 1-800-483-8314, call Customer Care at 1-877-650-4249, or set up your account through connectnetwork.com or the ConnectNetwork mobile app.
Gather the incarcerated person's information before you start: full first and last name, offender ID number, and date of birth (month/day/year). You'll need all of this to fund an AdvancePay account.
Payments Timing
- ✓ Visa credit cards
- ✓ MasterCard credit cards
- ✓ Visa debit cards
- ✓ MasterCard debit cards
- ✓ Visa or MasterCard prepaid cards
- ✓ Deposits by phone (800-483-8314)
- ✓ Deposits online (connectnetwork.com)
- ✓ Deposits through the ConnectNetwork app
- ✓ Deposits at ViaPath kiosks
- ✓ Deposits at Western Union
- ✓ Deposits by mailing a check or money order to AdvancePay Service Dept., PO Box 911722, Denver, CO 80291-1722
Credit or debit card deposits hit your AdvancePay account almost immediately - helpful if you're trying to catch a call the same day. Other methods like mailing a check or money order take longer, so plan ahead.
Heads up: Automated payment services charge a fee on AdvancePay deposits.
Haven't set up an account yet but your loved one is calling now? Ask about AdvancePay OneCall (APOC). It lets you accept and pay for a single call without creating or funding a full prepaid account.
To avoid missing calls because your balance ran low, you can turn on ViaPath’s low-balance text alerts. To sign up, text ADVANCE to 91613.
Having account trouble - setup issues, billing questions, or problems adding funds? Contact ViaPath/ConnectNetwork first since they handle NDOC's calling and billing services. Use the automated line at 1-800-483-8314, call Customer Care at 1-877-650-4249, or manage your account at connectnetwork.com.
Facility limits can still apply: NDOC may limit call length or calling hours, cap the number of calls or monthly minutes, monitor/record calls, block certain numbers, or temporarily/permanently deny phone access. Rules vary by facility - contact the facility to verify what applies.
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