How to Set Up Phone Calls from Lovelock Correctional Center: Complete Guide
Setting up phone calls can feel overwhelming the first time. At Lovelock Correctional Center, calls and billing go through NDOC's phone provider—once you pick the right account type (prepaid, collect, or debit), the rest is pretty straightforward.
Lovelock Correctional Center is part of the Nevada Department of Corrections (NDOC), which contracts with ViaPath Technologies for inmate calling and billing. That's why you'll see ViaPath and ConnectNetwork come up during setup - they're the systems that manage accounts and payments.
The practical takeaway: you'll set up and fund calling through ViaPath/ConnectNetwork tools, not directly through the prison. Once your account is active, your loved one can call using whichever option matches how you funded the service.
- Call the ConnectNetwork automated system - Use 1-800-483-8314 to set up and fund a prepaid AdvancePay account through ViaPath’s automated phone system.
- Follow the prompts to create and add money - This is the fastest route if you want to get an account started without going online.
- Keep your account details handy - If you need to update payment info later, you’ll be coming back through the same automated system or customer care.
- Go to ConnectNetwork online - Visit www.connectnetwork.com to create and fund a prepaid AdvancePay account.
- Set up your profile and add funds - You’ll be funding the prepaid calling option used for NDOC offender calls.
- Save your login info - You may need it again to add money, review activity, or manage your prepaid setup.
AdvancePay works well if you want to control spending from your end and keep calls running smoothly. You pay ahead of time rather than dealing with phone bills later. Set it up through the automated phone system or online - whichever is faster for you.
Stuck during setup? Call ViaPath Customer Care at 1-877-650-4249. They handle ConnectNetwork account questions and can troubleshoot prepaid calling issues.
Traditional collect calls bill directly to your phone line. With NDOC calls, this only works if your local phone company allows collect billing - so availability depends on your specific phone service.
Watch for billing limits and fees: Even if your local provider allows collect billing, the account may have a 90-day rolling spending limit and a monthly fee set by your telephone service provider.
With inmate debit calls, your loved one pays instead of you. They use money from their NDOC Trust account to buy debit calling time through the Offender Services Commissary Section at their facility. This works well when they have funds available and want to manage calling time from their end.
Want to add money to their trust account (including for debit calling time)? NDOC's automated payment line for trust deposits is (888) 428-1845. For GettingOut.com support, call (866) 516-0115.
Direct-bill calling accounts are a separate category with limited eligibility. Through ViaPath, direct-bill accounts - where calls bill directly to the recipient - are only available for attorneys and bail bondsmen.
If you're an attorney or bail bondsman setting up direct billing, call ViaPath Customer Care at 1-877-650-4249. They can also help with other ConnectNetwork account questions.
Notice limits or extra charges on collect calling? Those rules often come from how local telephone providers handle collect calls. For NDOC collect billing, availability depends on whether your local phone company permits it. Your account may also be subject to a 90-day rolling spending limit and a monthly fee from that provider.
Where commissions go: NDOC states that commissions from offender telephone services don't fund the Inmate Welfare Account (IWA) and aren't used to reduce NDOC operational costs. The IWA funds offender services like satellite TV, recreation equipment and supplies, and law library services.
Contacts Troubleshoot
- ✓ ConnectNetwork automated phone system for AdvancePay setup/funding: 1-800-483-8314
- ✓ ConnectNetwork website for AdvancePay setup/funding: www.connectnetwork.com
- ✓ ViaPath/ConnectNetwork Customer Care: 1-877-650-4249
- ✓ Automated Payment System for Trust Deposits: (888) 428-1845
- ✓ GettingOut.com Support: (866) 516-0115
Quick fix: If your prepaid setup isn't working or you can't access your account, call ViaPath Customer Care at 1-877-650-4249. Funding AdvancePay by phone (1-800-483-8314) or online (www.connectnetwork.com)? Double-check that you entered the correct phone number and completed all payment steps.
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