How to Set Up Phone Calls from Lovelock Correctional Center: Every Option Explained

Lovelock Correctional Center falls under the Nevada Department of Corrections (NDOC), which contracts with ViaPath Technologies for inmate calling and billing. Why does that matter? Because most call issues - setting up prepaid, adding funds, sorting out billing - go through ViaPath's systems (including ConnectNetwork). Not your cell carrier. Not some generic prison phone company.

AdvancePay (prepaid) is what most families choose when they want control over spending. You create the account through ViaPath/ConnectNetwork, add funds, and calls draw from that balance. It's especially useful if you're receiving calls on a cell phone or if collect billing has been a headache before.

Traditional collect bills the person who answers - charges show up on your local phone bill - but only if your provider allows collect billing. Even then, your carrier might impose its own rules: a 90-day rolling spending limit, monthly fees, or both. If collect calls aren't connecting (or the charges seem off), switching to prepaid AdvancePay is often the cleaner fix.

Offender debit flips the payment model - the money comes from the incarcerated person, not you. NDOC lets individuals use funds from their NDOC Trust account to purchase debit calling time through the Offender Services Commissary section at their facility. If your loved one has money in trust and prefers to manage their own calling, this is how they'll do it.

Direct-bill accounts aren't available to families. At NDOC facilities (including Lovelock), direct-bill calling is limited to attorneys and bail bondsmen, and setup goes through ViaPath/ConnectNetwork.

S3

• ✓ Fund or set up an account by phone through ViaPath’s automated voice response (IVR) system: (800) 483-8314
• ✓ Fund or manage an account online through the ConnectNetwork web portal (ConnectNetwork/ConnectNetwork.com)

1. Call ViaPath Customer Support - Dial (877) 650-4249 if you need help setting up an account, finding the right account type, or troubleshooting funding and billing issues.
2. Tell them you’re trying to receive calls from NDOC (Lovelock Correctional Center) - This helps the agent route you to the correct setup inside their system.
3. Ask which option fits your situation - For most families that means prepaid (AdvancePay), but they can also confirm whether collect billing is even supported by your local provider.

If your loved one wants to cover their own phone time, offender debit is the key: they use money from their NDOC Trust account to buy calling time through the Offender Services Commissary. On your end, that usually means you don't need a prepaid plan. Your main role is keeping their trust account funded if they're relying on debit calling.

Even with the right account in place, NDOC can apply restrictions that affect calls. These might include limits on call length or calling hours, caps on total calls or monthly minutes, and call monitoring/recording (including voice validation before calls connect). NDOC can also block certain number types (like 800 numbers) or specific phone numbers entirely. Phone privileges may be suspended or revoked for disciplinary issues, gang affiliations, or at the request of the person being called. Restrictions vary by facility, so contact Lovelock directly to confirm what's currently allowed.

If you need to set up or fund calling, start with ViaPath/ConnectNetwork. The automated IVR line for account setup and AdvancePay deposits is (800) 483-8314. For online account funding and management, use the ConnectNetwork web portal (ConnectNetwork/ConnectNetwork.com). If you’re stuck - can’t get a payment to go through, don’t know which account type you have, or need a human to walk you through it - ViaPath Customer Support is (877) 650-4249.

S7

• ✓ Choose AdvancePay (prepaid) if you want to fund calls yourself through ViaPath/ConnectNetwork and keep spending under your control.
• ✓ Choose Traditional collect only if your local phone company allows collect billing - and be ready for possible provider fees and a 90-day rolling spending limit.
• ✓ Choose Offender debit if your loved one will pay for calls using their NDOC Trust funds through commissary.
• ✓ Choose Direct-bill only if you’re an attorney or bail bondsman setting up billing through ViaPath/ConnectNetwork.