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Who to Call When You Have Questions About an Inmate at Lovelock (and what the 775-979-8494 caller ID means)

Got a call from 775-979-8494? That's the caller ID for Lovelock Correctional Center (LCC). Here's how to recognize it and who to contact when something goes wrong.

• 3 min read • doc.nv.gov
Who to Call When You Have Questions About an Inmate at Lovelock (and what the 775-979-8494 caller ID means)

The caller ID for Lovelock Correctional Center (LCC) is 775-979-8494. When that number pops up on your phone, the call is coming from LCC - even though it's your loved one on the line, not prison staff.

Calls from NDOC facilities come with restrictions. There are limits on call length, calling hours, and sometimes the total number of calls or minutes allowed per month. Calls may be monitored or recorded, and NDOC can require voice validation before an offender places a call. Certain numbers - like 800 numbers - can be blocked entirely. Phone privileges can also be suspended or revoked due to disciplinary issues, gang affiliations, or even at the request of the person receiving calls. These rules vary by facility, so if you're trying to figure out what's going on with a specific person's calls, check directly with the facility where they're housed.

Note: Monitoring, recording, and call restrictions are standard. Calls can be blocked or denied without warning. If something changes suddenly, it's almost always a policy or restriction issue - not a problem with your phone.

Who to Call When You Have Questions About an Inmate at Lovelock (and what the 775-979-8494 caller ID means)

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  • ✓ AdvancePay (ViaPath/ConnectNetwork) automated setup for a prepaid calling account: 1-800-483-8314
  • ✓ ConnectNetwork Customer Support: 1-877-650-4249
  • ✓ Automated Payment System for Trust Deposits: (888) 428-1845
  • ✓ GettingOut support (tablet, messaging, video-related help): (866) 516-0115

For questions about paying for calls or funding a prepaid calling account, contact AdvancePay through ViaPath/ConnectNetwork. The automated line is 1-800-483-8314, and customer support is 1-877-650-4249. To add money for trust deposits, use the automated trust deposit line at (888) 428-1845. For tablet, messaging, or video issues, GettingOut support is your best bet: (866) 516-0115. I'd recommend trying the vendor support line first for billing, deposits, app access, or technical problems. If they don't see an issue on your account, follow up with the facility.

  1. Check your vendor account status first - Use the support numbers above (ConnectNetwork/AdvancePay for calling and deposits; GettingOut for tablet/video) to confirm there isn’t a payment, setup, or block on the service side.
  2. If the vendor sees no problem, contact the facility where the person is housed - NDOC restrictions can vary by facility, and the facility can confirm what’s currently allowed.
  3. Ask what restriction applies and whether it’s temporary or permanent - NDOC can limit call length/hours, number of calls or monthly minutes, block certain numbers, or deny phone privileges.
  4. Write down dates, times, and who you spoke with - It makes follow-up easier if you need to call back or escalate the question.

Why verify with the facility: NDOC restrictions - including blocked numbers and temporary or permanent denials - are specific to where the offender is housed. The facility can tell you exactly what applies.

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