How to send messages, photos, and packages
Messaging someone at Lowell Correctional Facility requires activating your ConnectNetwork account using the same email address you provided—this step is mandatory before you can use the service. Florida facilities commonly offer email/e-messaging, tablet messaging, phone calls, voicemail, and remote video visits, though exact features depend on the vendor and site. Email-style services typically require purchasing message credits, and staff screen messages before delivery. Remote video visits run through third-party platforms and are billed by session or by time. For vendor or payment help, use the vendor's published support channels. For JPay money order form assistance, call 800-574-5729.
Search for a loved one and send messages and photos in minutes.
Mailing a money order for someone at Lowell? Treat it like a paperwork packet: correct payee, accurate form details, nothing extra in the envelope. Use the checklist below to make sure it gets accepted and processed without delays.
Activate your ConnectNetwork account from the email address you provided. Lowell requires that activation step before you can use the account.
Common options include email/e-messaging, tablet messaging, phone calls, voicemail, and remote video visits. Exact features, moderation rules, scheduling, and payment methods depend on the vendor and the specific facility.
For JPay money order form assistance, call JPay customer service at 800-574-5729. For other vendor or payment issues, use the vendor’s published support channels listed on their site.
JPay forms show two different mailing addresses in Hollywood, FL: PO Box 260010 and PO Box 260130. Verify which one Lowell currently accepts before mailing your money order. Never enclose letters or notes with the payment—those get discarded.
No. Do not include letters, notes, or other correspondence with a JPay money order payment because those items are discarded.
Put the inmate’s full name and booking/ID number on the envelope, and include your full return address. Missing details can lead to delays, rejection, or the mail being returned.
No. You can mail a money order for someone in Florida DOC without creating or logging into a JPay account.
**Warning:** Do not visit Lowell Correctional Institution until the inmate notifies you that your visitation application has been approved.
Lowell CI's visitation application is straightforward—but small, avoidable mistakes can get you denied. Follow these steps to complete the DC6-111A form correctly the first time.
