Understanding Phone and Video Call Systems (What the Vendor Claims and What Families Should Verify)

CityTelecoin describes itself as a provider of inmate telephone and video systems. The company says it serves hundreds of facilities across the Southern and Southeastern United States - which explains why you might see its name when researching how calls or video visits work at a particular jail.

CityTelecoin says its lines are under automatic surveillance to keep voice and video traffic steady and consistent.

This is all background on CityTelecoin as a company. It doesn't confirm that CityTelecoin handles phone or video services at Lowndes County, or that the same features and policies apply where your person is housed.

The fastest way to get accurate information for Lowndes County is to verify directly with the jail. The Lowndes County Sheriff's Office lists the jail phone number as 229-671-3000. Call to confirm which company runs phone calls and video visits, and what you need to do to get set up.

• ✓ Call 229-671-3000 and ask which vendor handles inmate phone calls and video visits for the jail
• ✓ Ask what you need to do to be able to receive calls or join video visits (for example: whether you need an account, a portal signup, or any approval steps)
• ✓ Ask whether there are any requirements that commonly trip families up (such as approved numbers, PINs, or specific setup steps)
• ✓ Write down the name of the person you spoke with and the date/time, plus any instructions they gave you

1. Call the jail at 229-671-3000 - Ask which vendor runs phone calls and which vendor (if different) runs video visits.
2. Confirm what you must do on your side - Ask what setup is required before you can connect (account creation, a portal, PINs, approved numbers, or other steps).
3. Document what you’re told - Record the staff member’s name, the date/time, and any reference details so you can follow up if something doesn’t work later.
4. Ask where the official instructions live - Request the name of any printed handout, kiosk instructions, or the exact place they want families to go for account setup information.

If calling is hard to time - or you keep getting different answers - ask the jail where families can find official phone and video instructions. Some facilities hand out printed materials at booking or keep them in the lobby. Others point families to an online account portal for setup. Either way, you want the jail's direct guidance on the correct vendor name and the exact steps for your situation.