How to send messages, photos, and packages
Staying in touch with someone at Lubbock County Detention Center means working through third-party services. For electronic messages, the facility uses Smart Communications' MailGuard. Send messages through https://www.smartinmate.com and follow the vendor's account and payment steps. Messages are screened before delivery and may arrive on an inmate tablet or as printed copies, depending on vendor and unit rules. For phone calls, you can add money through ICSolutions, but those funds only cover phone use and can't be applied to other services. Tablet availability varies by unit and custody level, so access depends on housing and facility policy.
Search for a loved one and send messages and photos in minutes.
Mail a letter to someone at Lubbock County Detention Center, and it probably won't go straight to the jail. Routine mail gets routed to a SmartInmate processing address in Florida, scanned, and delivered electronically to the person in custody.
Lubbock County Detention Center uses a two-address mail system. Regular personal mail gets routed to an out-of-state PO Box for scanning, while legal mail and certain other items go directly to the facility's Lubbock PO Box.
Use Smart Communications’ MailGuard service and send your electronic message through https://www.smartinmate.com. Follow the vendor’s account and payment steps, and expect messages to be screened before delivery.
Phone funds can be added through ICSolutions (online or by calling 1-888-506-8407). Money sent through ICSolutions is restricted to the inmate’s phone account and cannot be used for other services.
Tablet access and messaging features vary by unit and custody level. Electronic messaging goes through vendor accounts and is subject to screening and facility rules.
Trying to reach someone at the Lubbock County Detention Center? Your main options are tablet messaging, visits, and mail. Here's how each works, plus the details that trip people up most often.
Visiting someone at the Lubbock County Detention Center is straightforward once you're registered. Get set up in SmartInmate, wait for approval, and schedule your visit at least 24 hours ahead.
At Lubbock County Detention Center, "sending money" ties directly to specific services your loved one uses daily. Care packages go through Access Securepak. Messages go through SmartInmate and get delivered to the inmate's tablet. Messaging isn't free. It runs on SmartInmate credits in the inmate's account, so their ability to message depends on whether they have credits available.
