Lumberton Corrections, NC

Lumberton Correctional allows both in-person and video visits. Video visits run through the Getting Out Visits app—available on-demand or by scheduling—but only for people on the offender's approved visitor list. In-person visits are appointment-only. Call or email to schedule, then call the day before to confirm. Each offender can have up to 18 approved visitors, with enrollment opening every six months based on admission date. Some official visitors register separately and don't count toward the 18. Visit type depends on custody status: contact or non-contact. Those in segregation or with certain security-threat-group (STG) validations are limited to non-contact rules. All visitors must clear metal detectors and follow clothing and electronic-device restrictions.

Staying in touch with someone at Lumberton Corrections starts with setting up the right vendor account. Phone funds are handled through AdvancePay—add money through ConnectNetwork or call 1-800-483-8314 to create or top up an account. People in custody can also use their institutional trust account to buy tablet entertainment minutes at the prison canteen. For most communication tasks—creating accounts, adding funds, scheduling video visits, sending digital messages—you'll use the corrections vendor's portal or app rather than going through the facility directly. Stuck with account access or payment options? Use the vendor's support channels or the AdvancePay toll-free number.

Lumberton Corrections routes non-legal incoming mail through TextBehind. Your letter gets screened and scanned at TextBehind's Maryland facility, then delivered electronically to the offender's tablet. Use the required address format—include the person's name and Opus/inmate number, the facility name, and the specified TextBehind P.O. Box in Phoenix, MD—or your mail may be rejected. TextBehind doesn't process packages and will return them to sender, so send packages and publications directly to the prison or order from approved vendors. The original paper letter is held for a short time; request it back within 30 days for a $2.50 mailing fee, or it gets shredded. Religious correspondence courses and sacred texts require pre-approval and must come directly from the vendor, school, or religious institution to the facility.

To add money for someone at Lumberton Correctional, you'll use ViaPath (and its subsidiaries), which supports deposits through web, mobile, phone, and walk-in methods. Prefer to mail funds? Send a money order payable to TouchPay, along with the required facility deposit slip, to: TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174. Only approved visitors can deposit funds for an offender, so make sure you're on the approved list before trying to pay. If a deposit doesn't go through, use the ViaPath assistance resources in the vendor materials. Already have a ConnectNetwork account? Sign in with the same email and password. Separately, Union Supply Direct orders can be canceled and refunded minus a $5 restocking fee if control status happens before shipping.