Managing GTL / ViaPath Accounts for Someone at Lumberton Corrections: Inactivity, Reminders, Refunds, and Signing In

Using GTL / ViaPath to stay connected with someone at Lumberton Corrections? Here's what you need to know: Friends & Family accounts go inactive after 180 consecutive days without use - and can be forfeited. You can opt in for text or email reminders before that happens. Refunds go through customer service by phone. And if you already have a ConnectNetwork login, you can usually sign in with the same email and password.

GTL/ViaPath Friends & Family accounts become inactive after 180 consecutive days without use. Once that happens, your balance is subject to forfeiture - unless a governing law or contract specifies a different timeframe.

The fix is straightforward: don't let your account sit untouched for months. Any activity resets the 180-day clock, so staying engaged protects both your balance and your access.

Want a heads-up before your account expires? Provide your contact info to ViaPath and opt in to reminder alerts. They'll send a text and/or email at least 30 days before expiration.

1. Sign in to your GTL / ViaPath Friends & Family account - use the account you fund or manage for your loved one.
2. Add or confirm your contact information - reminders only work if ViaPath has a way to reach you.
3. Opt in to text and/or email reminder alerts - once you opt in, you should receive an alert no later than 30 days before a scheduled expiration.

Need a refund on your GTL/ViaPath Friends & Family account? Call ViaPath/GTL customer service directly at 1-866-516-0115.

Already have a ConnectNetwork account? You don't need to create a new login. Sign in with the same email and password - it saves time and keeps things simple.

Practical Tips

• ✓ Keep your contact information up to date so reminder messages can reach you.
• ✓ Opt in to text and/or email reminders so you get a heads-up no later than 30 days before scheduled expiration.
• ✓ Don’t leave the account unused for long stretches; remember the 180-day consecutive inactivity window.
• ✓ If you need money back, call ViaPath/GTL customer service at 1-866-516-0115 sooner rather than later.

Most account problems boil down to silence and time. An account sits unused, reminders aren't turned on, and the expiration date sneaks up. Keep your contact info current and opt in for alerts - you'll get a 30-day warning. Stay active to avoid the 180-day inactivity trap. And if you need funds returned, call 1-866-516-0115 to start the refund process.