Protect Your ViaPath/ConnectNetwork Balance: 180-Day Inactivity, Alerts, and Refunds

If you use ViaPath/ConnectNetwork's Friends & Family account for Lumberton Corrections, watch your activity. Your account becomes inactive and subject to forfeiture after 180 consecutive days without use - unless a governing law or contract specifies a different timeframe.

Here's the good news: any account activity resets that 180-day clock. Worried about losing funds? Just make sure you use the account before hitting 180 days of inactivity.

If you already have a ConnectNetwork account, you don’t need to start over. You can sign in to the Lumberton Corrections service using the same email and password, which also helps you avoid ending up with multiple accounts and losing track of which one has funds.

You can get a heads-up before your account expires. If you provide your contact information to ViaPath and opt in to alerts, they'll send you a text and/or email reminder at least 30 days before expiration. That gives you time to act before the 180-day window closes.

Already lost access to an expired or forfeited account? You can still request a refund by calling ViaPath/ConnectNetwork customer service at 866-516-0115. Mention the account balance and forfeited status upfront so they can route your request correctly.