How to send messages, photos, and packages
Staying in touch with someone at Lumberton Corrections starts with setting up the right vendor account. Phone funds are handled through AdvancePay—add money through ConnectNetwork or call 1-800-483-8314 to create or top up an account. People in custody can also use their institutional trust account to buy tablet entertainment minutes at the prison canteen. For most communication tasks—creating accounts, adding funds, scheduling video visits, sending digital messages—you'll use the corrections vendor's portal or app rather than going through the facility directly. Stuck with account access or payment options? Use the vendor's support channels or the AdvancePay toll-free number.
Search for a loved one and send messages and photos in minutes.
Sending a care package to someone in North Carolina state custody? Here's what matters most: which package programs are available statewide, how the ordering windows work, and what happens to your order if your loved one goes on control status before it ships.
Seasonal packages for someone at Lumberton Corrections go through the North Carolina Department of Adult Correction's statewide vendor. Stick to what's on the vendor's shopping pages and order within the posted dates — that's how you avoid most common problems.
Trying to mail a letter to someone at Lumberton Correctional? The Maryland address in the instructions might throw you off. Here's why your mail goes there first, how to address your envelope correctly, and what happens after it's scanned.
Use ConnectNetwork to add funds for telephone calls through the vendor portal. You can also call 1-800-483-8314 to create or add funds to an AdvancePay account.
Yes. People in custody can purchase minutes for tablet entertainment at the prison canteen using funds from their trust account.
These services are managed through the corrections provider's app or web portal, not directly through the facility. Create a vendor account to schedule video visits, buy phone time, or send digital messages.
Address non-legal mail to TextBehind’s Maryland facility using the required format: the recipient’s name and Opus number, the prison name, and P.O. Box 247, Phoenix, MD 21131. If you don’t use that format, the mail may be rejected or returned.
No. TextBehind returns all packages to the sender. Send packages and publications directly to the prison (or through an approved vendor) following facility rules.
Request the original within 30 days by contacting TextBehind at info@textbehind.com and paying the $2.50 return mailing fee. If you miss the 30-day window, the originals are shredded.
One small mistake can delay a deposit for days. Here are the five things that matter most when mailing a money order to someone at Lumberton Correctional.
Before you can visit someone at Lumberton Correctional, your visitor application needs to be completed and approved. Plan ahead, send the right attachments, and you'll avoid the most common delays.
Your first in-person visit at Lumberton Correctional takes some planning, but it's straightforward once you know the steps. Here's how to request an appointment, confirm it, and show up ready.
