Setting Up Tablet Video Visits at Loudoun County ADC: A Step-by-Step Guide

To schedule a tablet video visit at Loudoun County ADC, you need a visitor account through ViaPath on gettingout.com. No account means no visit - even if you're ready to pay and have all the booking details. Start here first so you don't hit a wall later.

When setting up your account and scheduling visits, select the specific inmate you want to visit. This matters if you have multiple contacts or similar names in the system - picking the wrong person means your request goes to the wrong place.

Before you can use your account for visits or messaging, upload a profile picture and a government-issued photo ID to your gettingout.com friends-and-family account. Loudoun County ADC suspends visitation and communication privileges for accounts missing a photo ID, and those privileges stay suspended until you provide one.

1. Register on gettingout.com - you must be registered through ViaPath before you’ll be authorized to schedule tablet visits at Loudoun County ADC.
2. Select the inmate you want to visit - choose the specific person you’re visiting in the system.
3. Schedule your tablet visit - once your account is set up and you’ve selected the right inmate, you can schedule the visit through gettingout.com.

The most common funding mistake? Putting money in the wrong account. At Loudoun County ADC, the Incarcerated Person Communication Account covers video visits only - not phone calls or other tablet services. Phone calls and commissary purchases draw from the Main Inmate Trust Account. Double-check which account you're funding before you submit.

• ✓ Use gettingout.com for deposits related to inmate tablets at Loudoun County ADC
• ✓ Make deposits online
• ✓ Use the lobby kiosk that accepts cash
• ✓ Deposit by phone after registering online by calling 1-888-988-4PMT (4768)

For phone and canteen deposits at Loudoun County ADC, the facility uses ConnectNetwork. These deposit services are provided by TouchPay Holdings, LLC (doing business as GTL Financial Services/ConnectNetwork). You'll need the Loudoun County ADC Site ID (100) plus the inmate's name and date of birth - have these ready to speed things up.

If your visit won't schedule, your account is stuck, or you have questions about tablet visit funding, call the ViaPath Tablet information line at 1-866-516-0115. This is your best starting point for gettingout.com issues.