How to Contact an Inmate at Facility
Staying in touch can feel confusing at first, especially right after someone is admitted. Here's what to expect for communication at this facility, plus the right contacts for professional and medical questions.
All detainees are entitled to an intake phone call. If you are waiting to hear from someone who was just admitted, that first call is the normal starting point for family contact.
After intake, phone access is limited. Detainees may make three phone calls per week. Phone privileges are tied to behavior and can be revoked for rule violations. You cannot call in and ask to speak with someone directly; detainees are not allowed to receive personal incoming calls.
If you're a professional providing services to a detainee, there's a separate process. Professional visits are allowed Monday through Friday, 8:30 am to 4:40 pm. Two windows are blocked: the lunch/rest period (11:30 am to 12:30 pm) and shift change (3:00 pm to 3:30 pm). Bring photo identification. Call Administration at 434-455-7878 for more information or to arrange a visit.
Medical care is handled on-site by a full-time registered nurse, a consulting physician, and a mental health therapist. For medical questions or concerns, call the nurse at 434-455-7880.
Steps to Follow
- ✓ Expect an intake phone call shortly after admission.
- ✓ Plan around the weekly limit. A detainee may make three phone calls per week.
- ✓ Keep in mind calls are a privilege tied to behavior and can be revoked for not following program rules.
- ✓ Do not try to place personal incoming calls to reach the detainee. Personal incoming calls are not allowed.
- Plan your timing. Visit Monday through Friday, 8:30 am to 4:40 pm, and avoid 11:30 am to 12:30 pm (lunch/rest) and 3:00 pm to 3:30 pm (shift change).
- Bring photo identification. You will be asked for photo ID.
- Call Administration to arrange the visit. Contact Administration at 434-455-7878 for additional information or to set visitation times.
- Know who provides care. The facility has a full-time registered nurse, a consulting physician, and a mental health therapist.
- Call the nurse for special questions. Use 434-455-7880 for special medical questions or concerns.
Verify: Phone policies can change. Confirm the current process for the intake call, how the three-calls-per-week limit works, and whether detainees can receive personal incoming calls.
Verify: Before you go, double-check professional visiting hours and the blocked windows (11:30 am to 12:30 pm and 3:00 pm to 3:30 pm). Confirm Administration is still scheduling visits at 434-455-7878, and ask about any additional ID requirements.
Verify: If you are calling about medical needs, confirm the nurse line and availability at 434-455-7880. Staffing and procedures can change over time.
For professional visit questions or to schedule a time, call Administration at 434-455-7878. For medical questions, call the nurse at 434-455-7880. If your situation is time-sensitive, check the facility's official information for the most current rules and schedules.
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