How to Register & Schedule a Video Visit (ICSolutions) at Macomb County Jail

Macomb County Jail uses video visitation through ICSolutions - there are no in-person visits. To connect with someone in custody, you'll need to create an ICSolutions account and schedule your visit online.

A few key limits to know upfront: inmates can have two visits per week, with up to three visitors per session. Keep these in mind when coordinating who's joining and spacing out visits.

When to Register

• ✓ Register at least 24 hours before the visit.
• ✓ Don’t schedule more than two weeks in advance.

The 24-hour advance registration requirement is a hard cutoff. Don't wait until the night before hoping to book a next-day slot - it won't work. If you know your schedule, register early and grab a time within the two-week booking window.

1. Create your ICSolutions visitor account - Start the registration process in ICSolutions and follow the prompts to set up your profile for video visitation.
2. Add the person you want to visit - Use the details ICSolutions asks for to connect your account to the correct incarcerated person for scheduling.

1. Complete identity verification in ICSolutions - If ICSolutions prompts you to verify your identity, follow the on-screen instructions and finish that step before you try to book a visit.
2. Double-check your account status - Make sure your registration looks complete in the system so you don’t run into surprises when you go to schedule.

1. Choose a date and time at least 24 hours out - Same-day and next-day scheduling inside that 24-hour window won’t meet the registration requirement.
2. Stay within the two-week limit - If the date you want is farther out than two weeks, you’ll need to wait and schedule closer to that time.

1. Confirm the reservation in ICSolutions - Finish the booking steps until you get a clear confirmation.
2. Verify it shows as scheduled - Check that the visit appears in your upcoming visits; if it doesn’t, review your registration status and the timing rules before trying again.

• ✓ Plan for about 30 minutes per visit, so choose a time you can be fully present without interruptions.
• ✓ Keep your group to three visitors max for a single visit - decide ahead of time who’s joining.
• ✓ Pick a quiet, private spot so background noise doesn’t derail the call.
• ✓ Use a reliable internet connection and have your device charged before the visit starts.

All non-professional visits are video-only, non-contact, and recorded. Treat the call like it's being monitored - because it is. Keep your conversation appropriate and make sure your surroundings look presentable on camera.

Each visit lasts about 30 minutes. Sign on a few minutes early, get everyone settled, and be ready to talk when the session starts so you don't lose precious time.

• ✓ Keep the room calm and quiet - arguing, yelling, or creating a scene can get the visit shut down and affect future visits.
• ✓ Treat the full 30 minutes like “on-camera” time: stay seated, stay focused, and avoid distractions.
• ✓ Make sure your connection is stable and your device is ready before the visit starts to reduce interruptions that can escalate into frustration.

Something not right? First, log into your ICSolutions account and check your registration and booking status. Then double-check the timing rules: registration must happen at least 24 hours before your visit, and you can't book more than two weeks out. If you're cutting it close to that 24-hour deadline, verify your reservation early so there's time to fix any issues.