How to Send Money to Facility
Before paying online, double-check that you have the exact billing details the system needs. Small things like the numbers on your first bill and whether an old lease applies can affect what you're able to do and what you might owe.
Setting up an online account? You'll need two numbers from your first bill: the invoice number and the customer number. Without both, you won't be able to create your account.
There's also a contract change affecting leased carts. Any cart leased before October 1, 2023 became the homeowner's property. No further fees will be collected for those carts.
Steps-to-follow
- ✓ Find your first bill and pull the invoice number and customer number before you try to create an online account.
- ✓ If you have (or had) a leased cart, confirm whether the lease started before October 1, 2023 so you know whether cart fees should still apply.
Can't find your invoice number or customer number? Check the first bill you received. Those numbers are tied to your account setup. If you still can't locate them, contact billing to confirm the correct identifiers before trying again online.
For cart-related charges, verify the lease timing. Check your records or bill details to confirm whether the cart was leased before October 1, 2023. That date determines whether the cart became homeowner property and whether any additional cart fees should continue.
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