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How to Check and Listen to SeaMail Messages from Your Loved One (Macon County Detention)

If your loved one uses SeaMail at Macon County Detention, the facility's user guide has a "Checking Your Messages" section that explains how to access your mailbox and listen to new messages. Here's the practical flow so you can get to your messages quickly without getting lost in the menus.

3 min read gis.maconnc.org
How to Check and Listen to SeaMail Messages from Your Loved One (Macon County Detention)

The SeaMail guide for Macon County includes a "Checking Your Messages" section covering the basics: accessing your mailbox, finding unheard messages, and playing them back. Once logged in, you'll mostly move message-to-message, listen, and use playback options to repeat, save, or delete.

  1. Log in to your mailbox - Access SeaMail and enter the information needed to sign in to your mailbox.
  2. Go to your new/unheard messages - Use the mailbox prompts to get to the messages you haven’t listened to yet.
  3. Play the message - Select the message you want to hear and start playback.
  4. Use playback options as you listen - Repeat parts you missed, adjust volume/speed if available, and move to the next message when you’re ready.
  5. Decide what to do with the message - Follow the prompts to save it, delete it (mark it for deletion), or restore it later if you changed your mind.

The guide covers more than just pressing play. You'll find instructions for repeating a message, saving it, deleting it (sometimes called "marking" for deletion), and skipping to the next one. There are also controls for playback volume and speed - helpful when recordings are quiet or hard to understand. You may also see references to priority, confidential, and future delivery options. These affect how messages are sent and handled, not just playback. If you encounter them while listening or replying, that's normal - they're built into the SeaMail system.

Note: The guide includes a "temporary greeting" option. This is handy when you want a short-term message without changing your regular greeting.

Menus Shortcuts

  • Use the “Menus and Shortcuts” section in the SeaMail guide as a quick reference when you’re trying to move faster through prompts.
  • Look up the shortcuts for common actions like checking the next message, repeating a message, saving, and deleting.
  • Keep the shortcut list nearby if you’re listening to multiple messages in a row so you don’t have to wait through every full menu.

Tip: Catching up on several messages? Shortcuts make the difference between a quick check-in and a frustrating call. Keep the "Menus and Shortcuts" section handy as your cheat sheet.

The Macon County SeaMail guide goes beyond listening. It covers replying with a recorded message, sending messages to another mailbox, and using priority, confidential, and future delivery features. If you want to do more than listen - like send a reply or schedule a message - those sections have the step-by-step prompts.

SeaMail uses standard menus, but the details that matter most - the phone number to dial, your mailbox number, any charges - depend on how Macon County Detention has things set up. Before relying on a number you found elsewhere or saved a while back, confirm the current access details with the Detention Center. You don't want to waste time or miss a message.

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