What happened in the 2020 Telmate data breach (and where to get vendor guidance)
If you've used Telmate for messaging, payments, or video visits, you might be wondering about the 2020 data breach. Here's what GTL disclosed and where to find the vendor's official guidance.
In August 2020, GTL reported that personal information from thousands of Telmate users was exposed and accessed by unknown attackers. Those are the key facts: August 2020, thousands of users affected. For specifics about what data was involved and what steps to take, go directly to the vendor's official materials.
For detailed next steps, look for the "Telmate Data Breach Information" PDF published by GTL/ViaPath on their official site. That document explains what happened and outlines the specific actions they recommend for affected customers and families. Skip the social media summaries - go straight to the source.
If you schedule video visits through the VisitMe portal (including the one used by CDCR), check the page for ViaPath Technologies branding and copyright. This confirms you're in the right place for official help and updates. Breach guidance and support pages may appear under ViaPath, GTL, or related names - they're all part of the same company. You might also see references to SAFESuite tools in vendor communications, which GTL describes as security and connectivity features.
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- ✓ Read and follow the steps in the vendor’s “Telmate Data Breach Information” PDF (hosted by ViaPath) for the actions they recommend.
- ✓ Keep an eye on communications connected to your Telmate/VisitMe account, including messages that reference ViaPath or GTL branding.
- ✓ Watch for vendor notifications or updates that reference the August 2020 Telmate exposure and follow the vendor’s instructions from their published guidance.
Caution: GTL confirmed that Telmate user information was accessed by unknown attackers in August 2020. For specific next steps, use the vendor's published Telmate Data Breach guidance - don't rely on secondhand information.
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