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Forgot Your VisitMe Password? Quick recovery steps for families
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Send Photos & Mail at Madera County Juvenile Bootcamp, CA
How to send messages, photos, and packages
Overview
Madera County Juvenile Bootcamp's communications platform runs on GTL's SAFESuite technology. The system supports phone calls, video visits, and electronic messaging—though availability depends on what the facility has enabled. GTL also reported an August 2020 data exposure affecting thousands of Telmate users; a Telmate Data Breach PDF on viapath.com provides details and guidance for anyone impacted. Since California institutions are transitioning platforms, confirm which vendor the facility currently uses before signing up. For video visits or messaging, create your account on the active platform and add prepaid funds if required.
Find an Inmate at Madera County Juvenile Bootcamp, CA
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Quick Facts
- The facility’s communications platform is based on GTL’s SAFESuite technology, according to vendor materials.
- GTL advertises tools designed to help incarcerated people stay connected with family and support networks.
- In August 2020, Telmate reported a data exposure that exposed personal information of thousands of users.
- GTL/ViaPath links to a Telmate Data Breach information PDF hosted on viapath.com with vendor guidance for affected users.
Common Questions
Who provides inmate communication services for Madera County Juvenile Bootcamp?
Vendor materials indicate the facility’s communications platform is provided via GTL’s SAFESuite technology. GTL’s own materials describe the available features and support options.
What happened in the Telmate data breach and where can I get guidance?
In August 2020, Telmate reported a data exposure that exposed personal information for thousands of users. GTL/ViaPath links to a Telmate Data Breach PDF on viapath.com with details and guidance for people who may have been affected.
How do I prepare for video visits or electronic messaging with someone at this facility?
Create an account on the department's communications platform (web or mobile) so you're ready for video visits or electronic messaging. Add prepaid funds and complete the provider's registration steps. Since California is transitioning platforms statewide, confirm which vendor the facility currently uses before signing up.
Other Guides for Madera County Juvenile Bootcamp, CA
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How to Schedule Your First Visit Using the VisitMe Portal — guidance for Madera County Juvenile Bootcamp families
If you've been told to use the VisitMe portal to book a visit, start by confirming you're on the right system for your facility. Then claim your account so you can pick a visit time.
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What happened in the 2020 Telmate data breach (and where to get vendor guidance)
If you've used Telmate for messaging, payments, or video visits, you might be wondering about the 2020 data breach. Here's what GTL disclosed and where to find the vendor's official guidance.
