How to Contact an Inmate at Facility

Phone contact is one-way. People in prison can only make outgoing collect calls; the phones don't accept incoming calls. When your loved one calls, you'll hear a recorded notice that it's a collect call from a state prison facility. You can accept the call or hang up to decline.

Calls are usually limited to about 15 minutes, so plan ahead. Have your questions ready and prioritize what you need to cover before they call.

Before trying to connect, confirm you have the right location. You can look up a person through LAVNS online, or call 225-383-4580 to reach the Imprisoned Person Locator for the facility address and housing assignment.

Steps to Follow

• ✓ Look up the person’s location and housing assignment through LAVNS online, or call 225-383-4580 for the Imprisoned Person Locator.
• ✓ Expect phone contact to be outgoing only. You cannot call a prison phone directly.
• ✓ Be ready for a collect call notice, then decide whether to accept the call or refuse it by hanging up.
• ✓ Keep calls focused, since they are usually limited to 15 minutes.

Having trouble receiving calls? Contact Securus Technologies customer service at 1-800-844-6591. This is also the number to call for billing questions, to block unwanted calls, or if calls aren't coming through as expected.

1. Confirm the current phone service support contact. Securus handles telephone services and can help with billing and call issues at 1-800-844-6591.
2. Double-check the person’s current location details. Use LAVNS online or call 225-383-4580 to confirm the facility address and housing assignment before you rely on older paperwork or word of mouth.

• ✓ The exact call time limit (calls are usually limited to 15 minutes).
• ✓ Whether any exceptions exist to the “outgoing collect calls only” rule for special circumstances.
• ✓ The current rules on social media and cell phone use, plus how the facility wants suspected violations reported.