How to Set Up an AdvancePay Account for Calls from Madison Correctional Institution
Want to receive phone calls from someone at Madison Correctional Institution? Setting up a ConnectNetwork AdvancePay account is one of the main ways families fund incoming calls ahead of time.
When you create your ConnectNetwork account for AdvancePay, use the exact first and last name that appears on your government-issued photo ID (like your driver's license). This name match matters because your account information needs to line up with official records used for security and verification. If your legal name has changed or your ID shows a different version of your name, update your info so the account matches your current ID before adding money.
You can set up and manage an AdvancePay account online through ConnectNetwork's Florida Department of Corrections (FDC) "Get Started" page. Once registered, you'll use the same online account to manage funding for the phone number you want linked. Prefer not to set up online? You can also open an account and make deposits through the automated telephone system or the ConnectNetwork mobile app.
Contact Mailing
- ✓ AdvancePay customer service and automated system: (866) 732-9098
- ✓ AdvancePay Service Dept. mailing address: PO Box 911722, Denver, CO 80291-1722
Mailing a payment by check or money order? Include your 10-digit telephone number on the document. That phone number serves as your account number. Payments received without a telephone number cannot be posted to an AdvancePay account. Plan ahead. Allow 7 to 10 business days for a check or money order payment to post after it's received.
Note: AdvancePay payments may be subject to service or processing fees, depending on how you make the payment.
Phone Rules Blocking
- ✓ Don’t attempt a 3-way call.
- ✓ Don’t try to transfer the call.
- ✓ Don’t put the incarcerated person on hold.
- ✓ Don’t use or answer call waiting during the call.
- ✓ Don’t press numbers on the touch-tone pad during the call (on either phone).
- ✓ Don’t stop the conversation for long pauses, even short pauses can disconnect the call.
This guide covers setting up and using AdvancePay for calls connected through ConnectNetwork, including the name-matching requirement for your account. It doesn't cover collect-call setup or collect-call rates for Madison Correctional Institution. For collect-call details, contact AdvancePay customer service or the institution directly to ask what options are available for your phone number and carrier.
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