Why Your JPay Money Order to Madison CI Might Be Delayed (and How to Avoid It)
Money order deposits taking longer than expected? Usually it's one small detail on the JPay form or money order that doesn't match requirements. Here are the most common reasons deposits get held up—and how to prevent them.
The payee line trips people up more than anything else. For Madison CI deposits, your money order must be made payable to JPay - not the incarcerated person, not the facility. Get this wrong and your deposit may be returned or stuck in processing while staff flag the error.
Here's one that catches people off guard: you must be on your loved one's Approved Visitors List to send money by money order. If you're not on that list, the deposit won't go through - period. Confirm your status first. Otherwise you can fill out everything perfectly and still end up with a rejected deposit.
Missing contact info will stop a deposit cold. JPay requires a valid email address and mailing address on the deposit form. Skip those fields - or write something illegible - and your money order gets sent back. That can add days or weeks to the process.
When everything checks out, expect processing within ten (10) business days after JPay receives it. But that timeline only applies to approved deposits. If something's missing or doesn't match requirements, your deposit gets pulled from the normal queue until the issue is resolved - and the clock resets.
Steps to Avoid Delays
- ✓ Make the money order payable to JPay
- ✓ Fill out the deposit slip completely and legibly
- ✓ Include a valid email address and a complete mailing address on the deposit form
- ✓ Verify the incarcerated person’s name and DC# are correct, and make sure you’re on their Approved Visitors List before you send money
Need help? Call JPay at 800-574-5729 for assistance completing the money order form or sorting out a deposit issue.
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