How to Schedule Video Visits at Madison County Jail (what families need to know)

At Madison County Jail, an inmate must be incarcerated for 30 days before they're eligible for visitation. All visits are conducted remotely by video, not in-person. One thing to know upfront: video visits are subject to monitoring and recording. Keep your conversation appropriate and assume it can be reviewed.

1. Use the NCIC website to schedule: Madison County Jail uses NCIC for remote visitation scheduling.
2. Book within the allowed window: You can schedule an appointment up to 48 hours before the visit.
3. Reserve as early as you can: Appointments are first-come, first-serve, so the times you want can fill up.

• ✓ Inmates are allowed up to three visits per day.

Your visit happens by video (remote visitation), and the session is subject to monitoring and recording. If you're planning to include kids or other family members on the call, set expectations ahead of time about language and behavior. The facility treats the visit as an official communication.

Practical Tips

• ✓ Try to schedule as soon as your preferred time opens up since slots are first-come, first-serve.
• ✓ Test your camera and microphone before the visit time.
• ✓ Sit facing a light source (window or lamp) so your face is easy to see.
• ✓ Keep your face centered in the frame and avoid walking around during the call.
• ✓ Use a stable internet connection when possible and close other apps that may use bandwidth.
• ✓ If kids are joining, do a quick “practice minute” so everyone knows to stay in view of the camera.

1. Start with your NCIC account and scheduled time: Confirm you are signed in and looking at the correct appointment.
2. Try booking a new slot if you miss the window or the session fails: Madison County Jail appointments are scheduled through NCIC, and scheduling is allowed up to 48 hours before the visit.
3. If the problem is ongoing, switch devices or improve lighting: A clear, steady view of your face can help prevent interruptions during remote visitation.

For non-technical issues (or anything not resolved through NCIC scheduling), you can contact the Madison County Detention Facility directly. Physical address: 815 Wheeler Ave, Huntsville, AL 35801. Mailing address: PO Box 2047, Huntsville, AL 35804. Phone: Main Line (256) 519-4800, Administration (256) 519-4839. For comments, complaints, and questions, email jail@madisoncountyal.gov.