How to Contact an Inmate at Madison Parish Detention

Securus Technologies handles all phone services for people in custody. Whether you need to set up an account to receive calls, fix a billing issue, or block unwanted calls, Securus is your point of contact.

The Department allows calls to approved cell phone numbers, but there are specific guidelines to follow. To receive calls, you need to set up an account with Securus and provide your primary residence information. One important note: prepaid cell phones are not allowed. A prepaid number will block calls from going through, even if everything else is set up correctly.

Not sure where someone is housed? Call the Imprisoned Person Locator at 225-383-4580. You will need either the person's DPS&C number, or their name and date of birth, to get their housing assignment and facility address.

Steps to Follow

• ✓ Call the Imprisoned Person Locator at 225-383-4580 to confirm housing assignment and facility address (have the person’s DPS&C number, or their name and date of birth).
• ✓ Plan on using Securus Technologies for phone call communication.
• ✓ Set up the called party’s Securus account and be ready to provide primary residence information.
• ✓ Do not use a prepaid cell phone number for calls from people in prison, since calls to prepaid cell phones are not allowed.

1. Call Securus customer service. Dial 1-800-844-6591.
2. Explain what you need help with. This number is for billing issues, problems receiving calls, unwanted calls, or requesting a block on future calls.
3. Follow their instructions to resolve it. If your goal is to stop contact, specifically request a block on future calls.

While approved cell phones are allowed under Department guidelines, rules can vary for specific individuals. If calls are not connecting, check that your number type is allowed and that your situation fits the current guidelines.

When setting up your Securus account, you will need to provide primary residence information. Stuck on setup, billing, or call delivery issues? Need to dispute or block calls? Contact Securus at 1-800-844-6591.

Have your information ready before calling the Imprisoned Person Locator at 225-383-4580. You will need either the person's DPS&C number, or their name and date of birth.

Planning to rely on alerts for visit scheduling? Make sure you sign up for emergency notifications. You can receive updates by phone, text, or email, including notices about visitation cancellations.