Who to Call at Madison Parish Detention Center — phone, address, and when to use each contact

For most questions, start with the main phone line: (318) 574-3240. Call this number to get pointed in the right direction, ask about general procedures, or find out what the facility can handle over the phone.

Need the street address? It's 196 Old Highway 65 South, Tallulah, LA 71282. Use this for in-person visits. Just note that some services - like sending money - have separate mailing addresses and don't go to the jail directly.

The listed facility contact is Janorris Bonney. If you're asked for a specific name or need help getting routed to the right department, you can mention this contact when you call.

When to Call Local

• ✓ Call the detention center if you’re trying to confirm what you need to do before you can visit, including whether an Application for Visiting Privileges (Form C-02-008-A) is required.
• ✓ Call to confirm visitation details and timing - visitation is permitted under Department policy, but schedules and procedures can be shaped by the facility’s security needs and physical limits.

Sending money by money order? That goes through JPay, not the detention center. Mail money orders to JPay at PO Box 531370, Miami Shores, FL 33153. Include the provided deposit slip so the payment gets processed correctly.

Video visits are handled through Securus Video Connect. Friends, family, attorneys, and public officials can schedule and join sessions from any internet-connected device. For video-visit questions, contact Securus directly rather than calling the facility.

Helping someone with reentry paperwork or Social Security benefits? The jail can't handle those questions. Contact the Social Security Administration at 3401 North Boulevard, Alexandria, LA 71301. The national number is 1-800-772-1213, and the local office is 318-445-0549.

1. Call again if you miss them - try the facility line again if you don’t reach the right person the first time.
2. Leave a clear message when you can - share your name, the reason you’re calling, and the best callback number.
3. Keep expectations grounded - visitors are supposed to be treated courteously and not subjected to unnecessary delay, but some issues (like money deposits or video visits) are handled outside the facility phone line.