How to Set Up Phone Calls from Manatee Jail: OffenderConnect Registration Guide
Setting up phone calls from Manatee County Jail comes down to one thing: getting ready to accept collect calls. Here's how the system works, how to register with OffenderConnect/AdvancePay, and what to know about managing your account.
Inmates at Manatee County Jail can make outgoing calls once they have a housing assignment. These are collect calls - you accept the charges when the call comes in. The jail won't take incoming calls for inmates, and staff can't pass along personal messages. Your best option is to set up your collect-call account and wait for your loved one to reach out.
Manatee County uses OffenderConnect / AdvancePay Services for inmate pre-paid collect-call enrollment. When you register, you’ll use the Manatee facility code MCD #20105 so your account is tied to the right place for calls from the jail.
Facility code: Use MCD #20105 when you sign up - this is the code Manatee uses for OffenderConnect/AdvancePay.
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- ✓ OffenderConnect / AdvancePay support (Manatee County): 800-483-8314 (support available 24 hours per day)
- ✓ Refund requests for an AdvancePay account: 877-650-4249
Keep an eye on your AdvancePay account if you've added funds. After 180 consecutive days without activity, the account goes inactive and may be forfeited (unless state law or your contract says otherwise). Need a refund? Call OffenderConnect customer service at 877-650-4249.
Privacy note: OffenderConnect has posted information about a past Telmate data breach, with a PDF available for details. Before creating or funding an account, consider what personal information you're sharing.
Double-check everything before adding funds. Make sure you're using the correct facility code (MCD #20105) and that the site matches what you expect. If something looks off, call OffenderConnect/AdvancePay support at 800-483-8314 before you pay.
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