How to Request Disability Accommodations for Marin County Jail Visits, Programs, and Documents

Quick Checklist

• ✓ Call 415-473-4381 (Voice) and ask to request a “Disability Accommodation” for the visit, appointment, or program you are trying to attend.
• ✓ If you use a relay service, dial 711 for California Relay (CA Relay) and place the same request.
• ✓ If you can, submit the Disability Accommodation Request form at least five business days before the event.
• ✓ Share the date and time of the event (visit, program, service, or activity) and the accommodation you are requesting.
• ✓ Write down when you called and what you requested, so you can follow up if needed.

Call 415-473-4381 (Voice) to request a disability accommodation for any Marin County program, service, or activity. If you need a relay option, dial 711 for California Relay. When you call, say you're requesting a "Disability Accommodation." Give them the basics: what you're trying to participate in (a scheduled visit, for example), plus the date and time. You can also ask about submitting the County's Disability Accommodation Request form if you'd prefer to put your request in writing.

• ✓ The name of the event, service, or activity you need to attend
• ✓ The date and time (or the date range if you are still scheduling)
• ✓ The accommodation you are requesting
• ✓ A phone number or other way to reach you
• ✓ If you are using it, the completed Disability Accommodation Request form (or the info needed to complete it)

Marin County asks for accommodation requests at least five business days before the event. But if you're inside that window, don't wait. The County says it will do its best to fulfill requests received with less notice. Call as soon as you can, explain that the event is coming up, and make your request anyway. Late requests are still worth making, especially for time-sensitive situations.

1. Call right away: Even if you are within five business days, Marin County says it will do its best to fulfill late requests.
2. Say it is short notice: Tell them the event date and time and that you are requesting an accommodation with less than five business days’ notice.
3. Ask what can be done: If the exact accommodation is not available on short notice, ask what options may still allow you to participate.

Need paperwork in a different format? Marin County says copies of documents are available in alternative formats upon request. Be specific about what works for you: "Please provide this in large print," or "Please provide an electronic copy."

Plan for lead time when you can. Marin County asks for accommodation requests at least five business days in advance, which gives staff a better chance to set things up. Requesting on short notice? The County says it will still do its best to help. Either way, keep your own record of when you called (or submitted the form) and what you asked for. That makes it easy to reference if you need to follow up.

Here's a simple script for your phone call: "Hi, I'm calling to request a Disability Accommodation for a Marin County program, service, or activity. The event is on [date] at [time]. I'm requesting [accommodation]. What's the best way to confirm this request?" Using CA Relay? The message can be the same. Start by telling the relay operator you're calling to request a Disability Accommodation, then provide the date, time, and accommodation you need.

1. Write down your call details: Note the date and time you called 415-473-4381 and what you requested.
2. Use the form if needed: If you are asked to put it in writing, submit the Disability Accommodation Request form for the event or service.
3. Keep a copy for yourself: Save a screenshot, printout, or notes from what you submitted so you can reference it later.

To request a disability accommodation, call 415-473-4381 (Voice). For California Relay, dial 711. You can also ask about submitting a Disability Accommodation Request form when you call.