How to Check Your Loved One's Commissary Balance and Avoid Failed Orders at Marion County ADC
Commissary orders at Marion County ADC fail for one reason: not enough money to cover the full order. Here's how your loved one can check their balance, when to time deposits, and how to avoid a canceled order.
Your loved one can check their account balance on the in-cell tablet at Marion County ADC. It's the fastest way to confirm they have enough money before placing a commissary order. If you're adding funds, ask them to check again once the deposit should have posted - that way you're both working with the same number.
Commissary ordering happens once a week at Marion County ADC. The exception: if your loved one is on restriction status, they can't place a normal weekly order.
Timing matters. Commissary runs on a set schedule, and deposits need time to post. Marion County ADC recommends having money deposited about 48 hours before your loved one's scheduled commissary day. Deposit too late, and the funds might not show up in time - even if you sent the money.
Marion County ADC uses an all-or-nothing rule. If there isn't enough money to cover the total order, nothing gets filled. Being close isn't good enough - your loved one needs the full amount available when the order processes.
Practical Checklist
- ✓ Have your loved one check their account balance on the in-cell tablet before they place an order.
- ✓ Make deposits so they arrive about 48 hours before the inmate’s scheduled commissary day.
- ✓ Keep each single deposit within Marion County ADC’s limits: at least $10 and no more than $200 per deposit.
- ✓ Plan around the once-per-week ordering schedule, and confirm whether your loved one is on restriction status (restriction can limit what they’re allowed to order).
- ✓ Double-check the total order cost against the available balance, since orders are not partially filled if funds are short.
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