Your ConnectNetwork Account and the 180‑Day Inactivity Rule (what Marion CI families need to know)

If you use ConnectNetwork/ViaPath Friends & Family for someone at Marion CI, your account can become inactive and be subject to forfeiture after 180 consecutive days of inactivity or non-use.

Once you create a Friends & Family account, it doesn't sit there forever. According to ViaPath's notice, the account becomes inactive - and subject to forfeiture - after 180 consecutive days without any activity. That's 180 straight days with no use. If you keep a balance for later or only log in occasionally, this rule can catch you off guard.

The clock isn't a one-time countdown. ViaPath's notice confirms that any account activity during the inactivity period resets it completely. The practical takeaway: don't let 180 days pass without using the account. Even a single transaction resets the timer.

ViaPath offers a heads-up before your account expires. If you provide your contact information and opt in to reminders, they'll send a text and/or email at least 30 days before the scheduled expiration.

1. Call customer service to request a refund - ViaPath says a refund can be obtained by calling 866-516-0115.

Already have a ConnectNetwork account? You don't need to start over. Sign in to Friends & Family with the same email and password you already use.