Sending Money

How to Send Money to Facility

Sending money comes down to two things: using the correct payee and mailing address, and including the paperwork needed for processing. Here are the exact details for trust deposits by money order.

2 min read Based on general NC policies
How to Send Money to Facility

The money you send goes into the person's trust account. Once funds post, they can use that balance to buy minutes for tablet entertainment.

Key details to get right: Make money orders payable to TouchPay and mail them with a deposit slip to TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174. Funds typically post within ten business days.

Steps to Follow

  • Purchase a money order and make it payable to TouchPay
  • Fill out the required deposit slip and include it with the money order
  • Mail both to: TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174
  • Plan for processing time, funds may be available within ten business days

Once the deposit hits the trust account, that balance can go toward tablet entertainment minutes.

How to Send Money to Facility
  1. Confirm the payee name: The money order should be made payable to TouchPay.
  2. Confirm what must be included: Mail the money order with a deposit slip.
  3. Confirm the mailing address: Send it to TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174.

Timing reminder: Expect funds to be available within ten business days. Processing times can shift, so confirm the current turnaround before sending a money order.

If your goal is helping them stay entertained or pass time, confirm how tablet minutes work at their housing unit. Minutes come from trust account funds, so the money has to post before it can be spent.

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