What to Do If a Money Order You Mailed to Marion Correctional Institution Never Shows Up

Money order hasn't posted yet? Hold off before you start tracking it down. The vendor recommends waiting at least one week from the date you mailed it before reporting a problem. That window gives the mail time to arrive and the deposit time to process - and saves you from a frustrating loop of "wait and check back later" responses.

1. Write an email to the money order support address - After one full week has passed since you mailed it, email moneyorders@viapath.com to report that the money order still hasn’t posted.
2. Include the details they need to locate it - In your message, include the offender’s full name and double-check that you’re using the correct OID number. Also include the date you mailed the money order, the money order amount, and any tracking information you have.

Don't count on an automatic replacement if your money order goes missing. TouchPay states they are not responsible for money orders lost in the mail. Report the issue with all the details they request, but know that a "lost in transit" situation may not be something they can resolve for you.

• ✓ Confirm the money order amount was $300.00 or less
• ✓ Confirm the money order was issued in U.S. dollars

Want funds to arrive faster - or just done dealing with mail delays? Consider electronic payment through ConnectNetwork. The North Carolina Department of Adult Correction directs people to ConnectNetwork's "Ways to Pay" section for alternatives. You can also call their toll-free line at 888-428-1845 to ask about options and get help setting things up.